Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alyssa Davis

Bladenboro,NC

Summary

Dynamic Loan Servicing Specialist with a proven track record at TRUIST, excelling in fraud detection and payment processing. Recognized for enhancing customer satisfaction through effective conflict resolution and strong analytical skills. Consistently a top performer, contributing to team success and driving product development to meet evolving customer needs.

Overview

7
7
years of professional experience

Work History

Loan Servicing Specialist

TRUIST
09.2022 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained detailed records of borrower interactions for audit purposes, ensuring full regulatory compliance at all times.
  • Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.
  • Worked closely with collections department on delinquent accounts, coordinating efforts for maximum recovery results.
  • Assisted in the development of new lending products to better serve customer needs and preferences.
  • Enhanced customer satisfaction through timely resolution of loan servicing issues.
  • Corroborated on-time payments and meeting of loan terms by assessing customer accounts.

Customer Service Representative

Progressive Insurance
04.2021 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

BB&T
07.2018 - 04.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

High School Diploma -

West Bladen High School
Bladenboro, NC
06.2017

Skills

  • Strong analytical skills
  • Fraud detection skills
  • Payment processing
  • Consistent top performer
  • Staff development
  • Providing floor support assistance
  • Contributing to site project execution

Accomplishments

    Consistent top performer within the contact center, regularly assists with answering teammate questions.

Timeline

Loan Servicing Specialist

TRUIST
09.2022 - Current

Customer Service Representative

Progressive Insurance
04.2021 - 09.2022

Customer Service Representative

BB&T
07.2018 - 04.2021

High School Diploma -

West Bladen High School

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Alyssa Davis