Alyssa Buck
Wilmington
Summary
Dependable Waitress providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden - Darden Restaurants
01.2023 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Town Hall Burger And Beer
05.2021 - 04.2022
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cashier
Moes Southwestern Grill
03.2020 - 05.2021
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Science - Criminology
University of North Carolina At Wilmington
Wilmington, NC05.2026
Skills
- Guest Relations Management
- Food Sales and Promotion
- Order Accuracy
- Check Payment Processing
- Assist Customers
- Food Preparation and Safety
- Train Employees
- Stocking and Replenishing
Timeline
Server
Olive Garden - Darden Restaurants
01.2023 - 05.2023
Server
Town Hall Burger And Beer
05.2021 - 04.2022
Cashier
Moes Southwestern Grill
03.2020 - 05.2021
Bachelor of Science - Criminology
University of North Carolina At Wilmington
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