Alyssa Boppell

• Developed rapport with clients by listening attentively to their concerns and providing prompt assistance during urgent matters.
• Improved customer satisfaction by efficiently handling emergency calls and providing accurate information in a timely manner.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Transcribed phone messages and relayed to appropriate personnel.
• Printed prescription requests and queries in compliance with practice protocol.
• Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Administered prescribed drugs to high-volume patient caseload.
• Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
• Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Educated pet owners on preventative care measures to promote optimal animal health longterm.
• Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
• Answered owner animal health questions and advised on best care practices.

• Overnight Shift - Responded to emergency calls and triages
• Assessed patient stability, scene safety and communicated nature of injury or illness to treatment team.
• Communicated effectively with family members or bystanders to gather relevant information about the patient''s condition or incident details.
• Adapted to dynamic situations and adjusted treatment plans as needed when patient conditions changed or additional information became available.
• Documented accurate patient records following each call for quality assurance purposes and continuity of care within the healthcare system.
• Coordinated seamlessly with law enforcement agencies during incidents with overlapping jurisdiction, promoting a unified response effort.(animal control services)

• Overnights/mid-shift, Respond to critical calls and emergency triages.
• Retrieve patient information/medical history(includes uploading radiographs and lab work results)
• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Liaison to link communications between doctors and clients
• Fax and dispense medications, schedule appointments, assist with humane euthanasia process payments, admit and discharge patients, maintaining a clean and safe working environment.

• Assisted with styling clients with complete outfits & accessories for special events and photoshoots - main cliental ages ranged from 6m - 12yrs due to company brand

*styled child actors

• Created/managed social media sites for the brand.
• Planned events and small venue fashion shows (located in the King of Prussia Mall)
• Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
• Developed strong relationships with customers by actively engaging in conversation about their needs/preferences.
• Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.

• Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
• Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
• Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
• Trained and mentored new employees.
• Managed inventory effectively, ensuring optimal stock levels for high-demand products.
• Organized product displays for maximum visibility and appeal, resulting in higher impulse purchases from customers browsing the store floor.

• First Job - Started as a retail sales associate, with in 6 months time was promoted to manager
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maintained accurate records of consigned items, ensuring proper payment to consignors.
• Supported marketing efforts by photographing items for online listings and social media promotion.
• Increased consignment sales by efficiently organizing and displaying merchandise.
• Completed physical inventory counts each month.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.