Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alyssa Bauguss

Head of Operations
Mooresville,NC

Summary

Diligent Head of Operations with proven track record in optimizing operational processes and driving business growth. Demonstrated success in implementing strategic initiatives, fostering team collaboration, and improving organizational efficiency. Utilized strong leadership and problem-solving skills to streamline operations and deliver consistent results.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Head of Operations

Legacy Flooring
Remote, NC
04.2021 - Current
  • Spearheaded the development and implementation of comprehensive training programs for new operational systems, resulting in increased efficiency and streamlined workflows across all departments.
  • Successfully led initiatives that reduced negative operational metrics by 23% within the first year, with sustained annual improvements averaging 2% thereafter.
  • Foster a culture of open communication and continuous improvement, enhancing team performance, collaboration, and overall morale across cross-functional staff.
  • Oversee organizational budgeting and strategic planning efforts, while conducting detailed talent assessments to optimize personnel deployment and align resources with company goals.
  • Evaluate, redesign, and implement internal policies and procedures to maximize operational effectiveness and compliance.
  • Maintain accurate bookkeeping and operational records to support financial audits and provide valuable historical insights for strategic decision-making.
  • Coordinate day-to-day departmental operations, including scheduling appointments, organizing staff meetings and conferences, managing telecommunication logistics, and arranging travel accommodations for team members.

Crew Leader

Cookout
Wilkesboro, NC
12.2014 - 04.2021
  • Closely monitored task execution to ensure alignment with company standards, project deadlines, and quality benchmarks.
  • Acted as a key liaison for resolving employee concerns, addressing complaints, and providing clear, timely clarification on procedures and expectations, fostering a more cohesive and communicative work environment.
  • Designed and executed performance-enhancement strategies aimed at streamlining processes, boosting team productivity, and elevating overall operational efficiency.
  • Provided hands-on leadership and oversight to a diverse team, managing personnel across various roles and responsibilities throughout all phases of project lifecycles—from initiation to successful completion.
  • Designed and implemented targeted performance optimization initiatives, leading to a 20% increase in team productivity and a 17% reduction in operational inefficiencies through streamlined workflows

Education

Associate Business Administration -

Wilkes Community College
Wilkesboro, NC
05.2017 - 05.2019

Skills

  • Organizational Leadership

  • Microsoft Certified

  • Project Management

  • Budgeting

  • Operating Systems

  • Leadership and Training

  • HR Project Management

  • Operational excellence

  • Business analysis

  • Organizational development

  • Workforce planning

Accomplishments

  • Successfully restructured office staff and policies, resulting in a 23% decrease in customer complaints due to improved accuracy and efficiency.
  • Supervised team of 45 staff members.
  • Designed and implemented Excel-based tools to track employee performance metrics.

Timeline

Head of Operations

Legacy Flooring
04.2021 - Current

Associate Business Administration -

Wilkes Community College
05.2017 - 05.2019

Crew Leader

Cookout
12.2014 - 04.2021

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Alyssa BaugussHead of Operations