Alyssa Adams
Concord
Summary
Highly organized and detail-oriented Administrative & Technical Support Professional with 5+ years of experience supporting executives, managing high-volume scheduling, and providing hands-on technical assistance. Proven success coordinating complex onboarding processes, maintaining technology assets, and troubleshooting hardware, systems, and applications in fast-paced environments. Recognized for discretion, reliability, and the ability to balance administrative excellence with practical IT support to improve operational efficiency.
Overview
10
10
years of professional experience
Work History
Executive Administrative Assistant
EDU Healthcare
01.2020 - Current
- Provide high-level administrative and technical support to senior leadership, including calendar management and scheduling for the Senior Director of Client Services.
- Coordinate large-scale provider onboarding by assigning recruiter leads, issuing and editing contracts, and collecting district-specific requirements for multiple school districts.
- Independently create, manage, and distribute up to 300+ work schedules per school year using Adobe Sign, ensuring accuracy and on-time delivery.
- Serve as a primary liaison between school districts, directors, providers, recruiters, and internal departments to facilitate interviews, start dates, and placements.
- Create, maintain, and analyze operational tracking documents using Google Sheets and Microsoft Excel to support staffing, onboarding, and district needs.
- Troubleshoot basic to intermediate technical issues remotely and in person, including hardware, system, and application support for internal employees and providers.
- Research, test, and support Microsoft business add-ons and applications to improve workflow efficiency and system usability.
- Set up and troubleshoot new applications, user accounts, company email addresses, and equipment for internal and external employees.
- Clean, reset, and reimage machines and peripherals when employees separate from the organization, ensuring secure reuse of equipment.
- Track, assign, and recover company-issued technology, maintaining accurate inventory records and reducing equipment loss.
- Resolve timekeeping discrepancies in collaboration with payroll, improving accuracy and reducing processing delays.
- Support RFP-related research by contacting purchasing departments to confirm approval status and gather submission details.
- Source and document new district opportunities through online platforms (e.g., SchoolSpring, Indeed), contributing to continued business development.
- Design professional flyers and outreach materials for providers and special education directors using Canva and Adobe tools.
- Support daily office operations, including opening procedures, package handling, and general administrative and technical needs.
Assistant Manager
Sam’s Xpress Car Wash
08.2015 - 08.2019
- Managed daily operations including opening and closing procedures, cash handling, and end-of-day reporting.
- Supervised, trained, and hired staff while ensuring high standards of customer satisfaction.
- Maintained operational equipment, performed routine machine checks, and coordinated maintenance needs.
- Prepared claims, processed shipments, and tracked inventory and chemical supplies.
- Completed daily administrative paperwork using Microsoft Excel, Word, and Outlook.
- Ensured compliance with safety standards while handling corrosive chemicals.
Education
UX Design Certificate - Foundations of UX Design
Coursera
01.2026
Certificate - IT Security: Defense Against The Digital Dark Arts
Coursera
08-2025
Certificate - System Administration & IT Infrastructure Service
Coursera
06-2024
Certificate - Operating Systems And You: Becoming A Power User
Coursera
02-2024
Certificate - The Bits And Bytes of Computer Networking Course
Coursera
09-2023
Certificate - Technical Support Fundamentals Course 1 of 5 ·
Coursera
05-2023
Medical Assistant Certificate - undefined
Southeastern Institute
01.2019
High School Diploma - undefined
Jay M. Robinson High School
01.2016
Skills
- Executive & Calendar Management
- High-Volume Scheduling (300 schedules per school year)
- Administrative Operations & Office Management
- Technical Support (Remote & In-Person)
- Hardware, Software & Application Troubleshooting
- Microsoft 365 Administration & Add-ons Research
- Contract & Document Management
- Data Entry, Reporting & Accuracy
- Technology Asset Tracking & Inventory Control
- Stakeholder & Client Communication
- Confidentiality, Compliance & Discretion
- Technology: Microsoft Word, Excel, PowerPoint, Outlook Google Docs, Sheets, Slides Adobe Sign Nitro Pro Canva Photoshop Procreate
- Spreadsheet tracking
- Information confidentiality
- Master calender management
- Business correspondence
- Schedule management
- Office management
- Spreadsheet creation
- Calendar management
- Meeting planning
- Report generation
Timeline
Executive Administrative Assistant
EDU Healthcare
01.2020 - Current
Assistant Manager
Sam’s Xpress Car Wash
08.2015 - 08.2019
Medical Assistant Certificate - undefined
Southeastern Institute
High School Diploma - undefined
Jay M. Robinson High School
UX Design Certificate - Foundations of UX Design
Coursera
Certificate - IT Security: Defense Against The Digital Dark Arts
Coursera
Certificate - System Administration & IT Infrastructure Service
Coursera
Certificate - Operating Systems And You: Becoming A Power User
Coursera
Certificate - The Bits And Bytes of Computer Networking Course
Coursera
Certificate - Technical Support Fundamentals Course 1 of 5 ·
Coursera
Additional Information
- Language: English
- Availability: 12:00–1:00 PM and 4:30 PM or later; responsive to email throughout the day