Alyson Wells
Charlotte
Summary
Accomplished Training Manager with a proven track record at Charter Communications, enhancing team performance and customer satisfaction through strategic training and development. Expert in onboarding, process improvement, and fostering a culture of continuous learning. Demonstrates exceptional relationship-building and strategic thinking skills, significantly reducing time to competency for new hires.
Overview
16
16
years of professional experience
Work History
Spectrum Retail Stores Training Manager
Charter Communications
08.2020 - Current
- Collaborated with HR to recruit top talent front line retail employees.
- Streamlined onboarding process for new hires through the development of effective orientation and first weeks modules, significantly reducing time to competency for new hires.
- Developed and implemented training manuals, quick reference multimedia visual aids, and other educational materials. Naturally increasing productivity and morale through major system, operational and product changes.
- Conducted orientation sessions for new hires both pre and post hire.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhancing program success.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Increased effectiveness of sales and operational training, resulting in noticeable improvement in team performance and customer satisfaction.
- Fostered culture of continuous learning and development, which contributed to higher employee retention rates.
- Virtually facilitated focused learning exercises on key initiatives that improved district wide performance
- Peer mentor for Mid-South Region leadership development program.
- Successfully managed multiple stores simultaneously during regional expansion efforts while maintaining high levels of performance across all locations.
Retail Training Store Manager
Cellular Sales
07.2016 - 03.2018
- Maintained open lines of communication between corporate headquarters and retail locations to ensure alignment with company goals.
- Boosted employee morale by fostering a positive work environment and promoting team collaboration.
- Improved store sales by implementing effective training programs for new and existing employees.
- Conducted regular performance evaluations for employees, identifying areas for improvement and professional development opportunities.
- Promoted a culture of continuous learning within the store environment by regularly updating training materials and facilitating workshops on key initiatives.
- Reduced employee turnover rate by providing ongoing support, coaching, and feedback to front line employees.
Retail Store Manager
USA Wireless
04.2012 - 04.2016
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Financial Representative
AT&T
04.2009 - 11.2011
- Conducted thorough risk assessments, minimizing potential losses for the company.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Trained all location employees upon hire on inventory management, cash management, operational processes.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
Education
County College of Morris
Randolph Township, NJEngineering
Lock Haven University
Lock Haven, PASkills
- New Hire Orientation Facilitation
- Culture Development
- Adapted Training Techniques
- Analytical Problem Solver
- Workflow Optimization
- Detail-oriented
- Presentation Design
- Peer Mentor
Timeline
Spectrum Retail Stores Training Manager
Charter Communications
08.2020 - Current
Retail Training Store Manager
Cellular Sales
07.2016 - 03.2018
Retail Store Manager
USA Wireless
04.2012 - 04.2016
Financial Representative
AT&T
04.2009 - 11.2011
County College of Morris
Engineering
Lock Haven University
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