Alyson Wells
Charlotte
Summary
Accomplished Training Manager with a proven track record at Charter Communications, enhancing team performance and customer satisfaction through strategic training and development. Expert in onboarding, process improvement, and fostering a culture of continuous learning. Demonstrates exceptional relationship-building and strategic thinking skills, significantly reducing time to competency for new hires.
Overview
16
16
years of professional experience
Work History
Spectrum Retail Stores Training Manager
Charter Communications
Charlotte, NC
08.2020 - Current
- Collaborated with HR to recruit top talent front line retail employees.
- Streamlined onboarding process for new hires through the development of effective orientation and first weeks modules, significantly reducing time to competency for new hires.
- Developed and implemented training manuals, quick reference multimedia visual aids, and other educational materials. Naturally increasing productivity and morale through major system, operational and product changes.
- Conducted orientation sessions for new hires both pre and post hire.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhancing program success.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Increased effectiveness of sales and operational training, resulting in noticeable improvement in team performance and customer satisfaction.
- Fostered culture of continuous learning and development, which contributed to higher employee retention rates.
- Virtually facilitated focused learning exercises on key initiatives that improved district wide performance
- Peer mentor for Mid-South Region leadership development program.
- Successfully managed multiple stores simultaneously during regional expansion efforts while maintaining high levels of performance across all locations.
Retail Training Store Manager
Cellular Sales
Charlotte, NC
07.2016 - 03.2018
- Maintained open lines of communication between corporate headquarters and retail locations to ensure alignment with company goals.
- Boosted employee morale by fostering a positive work environment and promoting team collaboration.
- Improved store sales by implementing effective training programs for new and existing employees.
- Conducted regular performance evaluations for employees, identifying areas for improvement and professional development opportunities.
- Promoted a culture of continuous learning within the store environment by regularly updating training materials and facilitating workshops on key initiatives.
- Reduced employee turnover rate by providing ongoing support, coaching, and feedback to front line employees.
Retail Store Manager
USA Wireless
Port Saint Lucie, FL
04.2012 - 04.2016
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Financial Representative
AT&T
East Hanover, NJ
04.2009 - 11.2011
- Conducted thorough risk assessments, minimizing potential losses for the company.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Trained all location employees upon hire on inventory management, cash management, operational processes.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
Education
County College of Morris
Randolph Township, NJEngineering
Lock Haven University
Lock Haven, PASkills
- New Hire Orientation Facilitation
- Culture Development
- Adapted Training Techniques
- Analytical Problem Solver
- Workflow Optimization
- Detail-oriented
- Presentation Design
- Peer Mentor
Timeline
Spectrum Retail Stores Training Manager
Charter Communications
08.2020 - Current
Retail Training Store Manager
Cellular Sales
07.2016 - 03.2018
Retail Store Manager
USA Wireless
04.2012 - 04.2016
Financial Representative
AT&T
04.2009 - 11.2011
County College of Morris
Engineering
Lock Haven University