Alysia Mahoney-Creek
Winston-Salem
Summary
Dynamic professional with extensive experience at Costco, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and mentoring staff. Skilled in problem-solving and attention to detail, consistently delivering exceptional service and fostering customer loyalty. Committed to maintaining high standards and driving team success.
Overview
12
12
years of professional experience
Work History
Cashier
Costco
Greensboro, NC
11.2023 - 04.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and debit payments with accuracy and attention to detail.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout areas to enhance operational efficiency.
- Adapted quickly to changing priorities during peak shopping hours, demonstrating flexibility under pressure.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Supervisor
Costco
Homestead, PA
11.2018 - 11.2023
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated inventory management processes to optimize stock levels and reduce wastage.
- Implemented workflow improvements, enhancing efficiency in service delivery and customer satisfaction.
- Streamlined scheduling processes to maximize workforce productivity during peak hours.
- Collaborated with vendors to secure product availability and optimize layout implementation.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Supervisor in Training
Phipps Conservatory And Botanical Gardens
Pittsburgh, PA
03.2016 - 11.2018
- Assisted in daily operations, ensuring efficient workflow among team members.
- Collaborated with staff to enhance visitor experience through engaging educational programs.
- Supported inventory management by tracking supplies and maintaining equipment readiness.
- Adapted quickly to diverse responsibilities, contributing to team projects and initiatives.
- Mentored new team members on operational procedures and customer service standards.
- Resolved conflicts between team members diplomatically, promoting a harmonious workplace atmosphere.
- Facilitated smooth transitions during organizational restructuring, ensuring minimal disruption to daily operations.
Machine Operator
Forms and Surfaces
06.2014 - 03.2016
- Operated machinery for production, ensuring adherence to safety protocols and operational standards.
- Conducted routine maintenance on equipment to enhance performance and minimize downtime.
- Monitored production processes, identifying inefficiencies and implementing solutions for improved workflow.
- Collaborated with team members to meet daily production goals and maintain quality control standards.
- Assisted in troubleshooting equipment issues, effectively reducing disruptions in the production line.
- Documented production data accurately, contributing to inventory management and reporting efficiency.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Education
Bachelor of Science - Graphic Design
Art Institute of Pittsburgh
Pittsburgh, PA05-2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Written and verbal communication
- Professionalism and courtesy
- Complex Problem-solving
Timeline
Cashier
Costco
11.2023 - 04.2026
Supervisor
Costco
11.2018 - 11.2023
Supervisor in Training
Phipps Conservatory And Botanical Gardens
03.2016 - 11.2018
Machine Operator
Forms and Surfaces
06.2014 - 03.2016
Bachelor of Science - Graphic Design
Art Institute of Pittsburgh