Alysia Cunningham
Lexington,NC
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Natural Hair Care
Freelance - Cosmetologist
North Carolina & Virgina
05.2004 - Current
- Helped build lasting relationships with customers by offering helpful tips on at-home care for their hairstyles and recommending appropriate products.
- Educated clients on appropriate aftercare procedures as well as recommended products suitable for their hair type and needs.
- Provided exceptional care and supervision during outdoor activities, ensuring children''s safety while exploring their natural surroundings.
- Assisted clients with selecting appropriate hair care products to maintain their desired look between appointments while boosting retail sales revenue streams.
- Greeted over 20 clients per day and providing information regarding skincare, haircare and makeup.
Child Support Agent
Forsyth County Social Services
Winston Salem, NC
11.2022 - 05.2023
- Performed case management tasks to enforce court-ordered child support obligations.
- Monitored cases for support order compliance and made adjustments.
- Provided genetic testing to determine paternity needs.
- Processed legal documents such as civil summons and complaints.
- Interview involved parties to confirm facts, verify data and locate persons and financial assets.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Attends court and monitors court orders;
- Monitored ongoing cases for changes in circumstances that may require modifications or adjustments to existing support orders.
Eligibility Specialist II
Mecklenburg County
Charlotte, NC
02.2022 - 11.2022
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with accurate eligibility form, application and document completion.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Resolved discrepancies with client applications to verify eligibility.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Eligibility Specialist
Pittsylvania County Social Services
Chatham, VA
07.2020 - 06.2021
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Established databases to track, analyze and automate eligibility application processes.
- Assisted clients with completion of applications and paperwork.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
Special Education Job Coach
Guildford County Schools
Greensboro, NC
01.2008 - 02.2018
- Trains, monitors and job coaches students in both school-based and community based training.
- Demonstrates responsible work behaviors such as punctuality, courtesy, and safety.
- Assists in analyzing and assessing training and development needs for Occupational Preparation Assistants.
- Kept detailed records of individual histories, scores, and documents.
- Worked with job seekers to determine job targets based on skills and personality.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained relationships with community resources to support job coaching.
Education
Bachelor of Arts - Bachelor of Arts in Leadership & Religion
Carolina College of Biblical Studies
Fayetteville, NC05.2018
Associate of Arts - General Studies
Alamance Community College
Graham, NC05.2010
Skills
- Case Documentation
- Court Proceedings
- Investigation Techniques
- Reading Comprehension
- Task Management
- Case tracking and follow up
- Relationship building
- Community resource coordination
- Team building
- Excellent Communication
- Interview conduction
- Case file preparation
- Natural Hair Care
- Haircare advice
- Multicultural haircare
- Upselling haircare products
Certification
Licensed Cosmetologist - 05/2004 - Present
Timeline
Child Support Agent
Forsyth County Social Services
11.2022 - 05.2023
Eligibility Specialist II
Mecklenburg County
02.2022 - 11.2022
Licensed Cosmetologist - 05/2004 - Present
05-2021
Eligibility Specialist
Pittsylvania County Social Services
07.2020 - 06.2021
Special Education Job Coach
Guildford County Schools
01.2008 - 02.2018
Natural Hair Care
Freelance - Cosmetologist
05.2004 - Current
Bachelor of Arts - Bachelor of Arts in Leadership & Religion
Carolina College of Biblical Studies
Associate of Arts - General Studies
Alamance Community College
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