Alysia Chance
Cary
Summary
Detail-oriented professional with proven track record in project coordination and relationship management. Expertise in managing multiple priorities and completing tasks with minimal supervision. Strong communication and interpersonal skills, with a demonstrated ability to adapt to diverse client needs. Committed to continuous improvement and taking on new challenges to achieve team objectives.
Overview
11
11
years of professional experience
Work History
Front Office Coordinator
Mindpath Health
Cary, NC
02.2026 - Current
- Schedule, reschedule, and confirm appointments.
- Support providers with daily administrative tasks.
- Maintain accurate patient records and ensure HIPAA compliance.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Coordinate check-in/check-out and resolve patient concerns.
- Process referrals, insurance information, and paperwork.
- Collaborate with clinical staff to ensure smooth operation
Quality Assurance Agent
Datavant
Remote
05.2023 - 02.2026
- Achieved over 65 charts processed per hour through accuracy and speed.
- Verified accuracy of member data for compliance and integrity of charts.
- Conducted inspections to ensure adherence to established quality standards.
- Maintained health information security by adhering to company policies consistently.
- Managed efficient electronic systems for patient data storage and retrieval.
- Ensured patient confidentiality by strictly following HIPAA regulations.
Data Entry Specialist
Cohere Health
Remote
11.2021 - 10.2022
- Enhanced data accuracy by identifying and correcting entry errors.
- Supported business operations through efficient data entry and database updates.
- Updated account information in the company system for improved accuracy.
- Maintained strict data confidentiality policies to ensure information security.
- Conducted data verification to facilitate rapid error detection and resolution.
- Addressed daily inquiries promptly to meet established deadlines.
- Maintained patient confidentiality by adhering to HIPAA regulations and securely handling sensitive information.
Document Specialist
Omni/Horne
Remote
04.2022 - 06.2022
- Enhanced database accuracy by locating missing or mislabeled products.
- Streamlined paperwork processing by reviewing documents and gathering necessary information.
- Ensured data integrity by verifying supplied information against established standards.
- Identified process inefficiencies, proposed solutions, and implemented updates for improvements.
- Conducted needs assessments to define document management requirements for users.
Technical Support Representative
Charter Communications
Morrisville, NC
05.2019 - 08.2020
- Processed customer payments efficiently, ensuring accurate account balance applications.
- Coordinated vendor dispatch for onsite services, resolving complex customer issues swiftly.
- Leveraged product knowledge to effectively resolve diverse customer inquiries.
- Surpassed workflow expectations through proactive self-management and problem-solving skills.
- Provided technical support through email, chat, and phone, addressing various customer issues.
- Tracked customer service orders meticulously from initiation to completion.
Patient Experience Representative
TrialCard
Cary, NC
05.2018 - 03.2019
- Resolved customer concerns by maintaining a calm, friendly demeanor.
- Tracked customer issues and solutions through detailed CRM documentation.
- Collaborated with Pharmacy to address service and billing discrepancies effectively.
- Facilitated escalation of urgent customer issues to supervisors for prompt resolution.
- Communicated benefits and features clearly to enhance client retention rates.
- Advocated for patient needs, ensuring compliance with industry regulations and standards.
- Resolved any discrepancies or issues related to insurance claims or billing inquiries quickly.
- Managed a high volume of incoming calls efficiently while maintaining accuracy in data entry and documentation.
- Maintained patient confidentiality by adhering to HIPAA regulations and securely handling sensitive information.
Service Matter Expert
Conduent
Cary, NC
09.2016 - 04.2018
- Calmed escalated customer concerns through friendly demeanor and effective communication.
- Tracked customer interactions by accurately documenting requests and solutions in CRM.
- Ensured team performance by training new employees on procedures and policies.
- Resolved customer complaints by revising policies to adapt to changing needs.
- Protected customer data privacy by adhering to strict security and privacy guidelines.
- Improved issue resolution by reviewing account histories and identifying service trends.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant Store Manager
Maurices
Sanford, NC
07.2015 - 04.2016
- Developed sales and profit strategies in collaboration with the store manager.
- Secured revenue through precise monitoring of transactions and deposits, eliminating discrepancies.
- Ensured inventory accuracy by regularly counting stock and reconciling discrepancies.
- Strengthened operational standards by enforcing company policies and procedures across departments.
- Enhanced staff skills through hands-on mentorship and motivational leadership techniques.
- Optimized group productivity by effectively delegating daily tasks to team members.
Education
High School Diploma -
Western Harnett High
Lillington, NC06-2012
Some College (No Degree) -
Central Carolina Community College
Sanford, NCBachelor of Science - Psychology
Campbell University
Buies Creek, NC08-2029
Skills
- Document Management
- Scheduling appointments
- Front office management
- Reception duties
- Data Auditing
- Attention to Detail
- Customer Data Confidentiality
- Microsoft Office
- Time Management
- Multitasking and Prioritization
- Decision Making
- Problem-Solving Abilities
- Creative Problem Solver
- Reading Comprehension
- Scheduling appointments
Timeline
Front Office Coordinator
Mindpath Health
02.2026 - Current
Quality Assurance Agent
Datavant
05.2023 - 02.2026
Document Specialist
Omni/Horne
04.2022 - 06.2022
Data Entry Specialist
Cohere Health
11.2021 - 10.2022
Technical Support Representative
Charter Communications
05.2019 - 08.2020
Patient Experience Representative
TrialCard
05.2018 - 03.2019
Service Matter Expert
Conduent
09.2016 - 04.2018
Assistant Store Manager
Maurices
07.2015 - 04.2016
Bachelor of Science - Psychology
Campbell University
Some College (No Degree) -
Central Carolina Community College
High School Diploma -
Western Harnett High