Alysia Chance
Cary
Summary
Detail-oriented professional with proven track record in project coordination and relationship management. Expertise in managing multiple priorities and completing tasks with minimal supervision. Strong communication and interpersonal skills, with a demonstrated ability to adapt to diverse client needs. Committed to continuous improvement and taking on new challenges to achieve team objectives.
Overview
10
10
years of professional experience
Work History
Quality Assurance Agent
Datavant
05.2023 - Current
- Exceeded efficiency goals through meticulous record accuracy and processing speed.
- Verified chart integrity by ensuring correct member data retrieval and compliance.
- Ensured adherence to company policies while managing health information security.
- Maintained comprehensive accuracy and security of medical records consistently.
- Leveraged electronic systems to efficiently manage patient data storage and retrieval.
- Conducted product inspections to guarantee compliance with established quality standards.
Data Entry Specialist
Cohere Health
11.2021 - 10.2022
- Enhanced data accuracy by identifying and correcting entry errors.
- Supported business operations through efficient data entry and database updates.
- Updated account information in the company system for improved accuracy.
- Maintained strict data confidentiality policies to ensure information security.
- Conducted data verification to facilitate rapid error detection and resolution.
- Addressed daily inquiries promptly to meet established deadlines.
Document Specialist
Horne
04.2022 - 06.2022
- Enhanced database accuracy by locating missing or mislabeled products.
- Streamlined paperwork processing by reviewing documents and gathering necessary information.
- Ensured data integrity by verifying supplied information against established standards.
- Identified process inefficiencies, proposed solutions, and implemented updates for improvements.
- Conducted needs assessments to define document management requirements for users.
Technical Support Representative
Charter Communications
05.2019 - 08.2020
- Processed customer payments efficiently, ensuring accurate account balance applications.
- Coordinated vendor dispatch for onsite services, resolving complex customer issues swiftly.
- Leveraged product knowledge to effectively resolve diverse customer inquiries.
- Surpassed workflow expectations through proactive self-management and problem-solving skills.
- Provided technical support through email, chat, and phone, addressing various customer issues.
- Tracked customer service orders meticulously from initiation to completion.
Patient Experience Representative
TrialCard
05.2018 - 03.2019
- Resolved customer concerns by maintaining a calm, friendly demeanor.
- Tracked customer issues and solutions through detailed CRM documentation.
- Collaborated with Pharmacy to address service and billing discrepancies effectively.
- Facilitated escalation of urgent customer issues to supervisors for prompt resolution.
- Communicated benefits and features clearly to enhance client retention rates.
Service Matter Expert
Conduent
09.2016 - 04.2018
- Calmed escalated customer concerns through friendly demeanor and effective communication.
- Tracked customer interactions by accurately documenting requests and solutions in CRM.
- Ensured team performance by training new employees on procedures and policies.
- Resolved customer complaints by revising policies to adapt to changing needs.
- Protected customer data privacy by adhering to strict security and privacy guidelines.
- Improved issue resolution by reviewing account histories and identifying service trends.
Assistant Manager
Maurices
07.2015 - 04.2016
- Optimized group productivity by effectively delegating daily tasks to team members.
- Enhanced staff skills through hands-on mentorship and motivational leadership techniques.
- Developed sales and profit strategies in collaboration with the store manager.
- Strengthened operational standards by enforcing company policies and procedures across departments.
- Ensured inventory accuracy by regularly counting stock and reconciling discrepancies.
- Secured revenue through precise monitoring of transactions and deposits, eliminating discrepancies.
Education
Some College (No Degree) -
Central Carolina Community College
Sanford, NCHigh School Diploma -
Western Harnett High
Lillington, NC06.2012
Bachelor of Science - Psychology
Campbell University
Buies Creek, NC08-2029
Skills
- Data Auditing
- Multitasking and Prioritization
- Decision Making
- Document Management
- Time Management
- Attention to Detail
- Microsoft Office
- Issue and Complaint Resolution
- Creative Problem Solver
- Customer Data Confidentiality
- De-escalation Techniques
- Problem-Solving Abilities
- High-Energy Attitude
- Reading Comprehension
- Customer and client relations
Timeline
Quality Assurance Agent
Datavant
05.2023 - Current
Document Specialist
Horne
04.2022 - 06.2022
Data Entry Specialist
Cohere Health
11.2021 - 10.2022
Technical Support Representative
Charter Communications
05.2019 - 08.2020
Patient Experience Representative
TrialCard
05.2018 - 03.2019
Service Matter Expert
Conduent
09.2016 - 04.2018
Assistant Manager
Maurices
07.2015 - 04.2016
High School Diploma -
Western Harnett High
Some College (No Degree) -
Central Carolina Community College
Bachelor of Science - Psychology
Campbell University