ALYSA STERNE
Sneads Ferry,NC
Summary
Friendly employee with over three years of front-line management experience in stores with heavy volume. Seeking to further expand my experience in custom service.
Overview
5
5
years of professional experience
Work History
FRONT OF HOUSE MANAGER
AGAVE AZUL MODERN MEX AND CANTINA
11.2021 - Current
- Create weekly schedule
- Complete checkouts for servers at the end of their shift and confirm their cleaning was done properly
- Handle any issues customers have and handle any necessary refunds or discounts
- Order certain supplies from business Amazon when needed or make purchases with my assigned business card
- Pay out the servers at the end of the night and write checks to any suppliers
- Respond to customers on the business profile and respond to reviews on the business website
- Supervise and report any issues to the owner
- Lock up the restaurant once all customers and staff have left
- Conduct interviews
- Assist owner with responsibilities when requested.
HOSTESS
CANCUN MEXICAN RESTAURANT
11.2020 - Current
- Greet Guests as they entered the restaurant and adding them on wait list if necessary
- Provide guests with menus and seating them at the next table available in accordance with table rotations to ensure servers receive the same amount of tables
- Alert servers when their section has been sat
- Answer the phone to answer questions or to take any to-go orders a customer wants to place and providing an accurate wait time for their food
- Correctly bagging all to-go orders and ringing customers up for them upon their arrival.
WAITRESS
CANCUN MEXICAN RESTURANT AND AGAVE AZUL MODERN MEX AND CANTINA
11.2020 - 11.2021
- Take customers' orders and deliver food and beverages
- Offer menu recommendations upon requests
- Prepare alcoholic and nonalcoholic drinks for customers
- Plate deserts to take to customers
- Deliver checks and collect bill payments
- Carry dirty plates and glasses to the kitchen to be cleaned.
HOSTESS
AGAVE AZUL MODERN MEX & CANTINA
10.2020 - 11.2021
- Assigning sections to servers prior to rush
- Greet Guests as they entered the restaurant and adding them on wait list if necessary
- Provide guests with menus and seating them at the next table available in accordance with table rotations to ensure servers receive the same amount of tables
- Alert servers when their section has been sat
- Answering the phone to answer questions or to take any to-go orders a customer wants to place and providing an accurate wait time for their food
- Correctly bagging all to-go orders and ringing customers up for them upon their arrival
- Assist other employees perform their position when needed
- Clean tables after customers left the restaurant so it can be seated again.
SALES ASSOCIATE
FOOD LION
09.2020 - 10.2020
- Greeted customers upon entrance to store and helped with any questions or concerns
- Operated cash register using associated retail equipment including scale, bar code scanner, and till
- Performed all checkout procedures quickly and efficiently while maintaining friendly conversation with customers
- Assisted sales floor with stocking shelves when requested.
SALES ASSOCIATE
FOOD LION
08.2019 - 09.2020
- Greeted customers upon entrance to store and helped with any questions or concerns
- Operated cash register using associated retail equipment including scale, bar code scanner, and till
- Performed all checkout procedures quickly and efficiently while maintaining friendly conversation with customers
- Assisted sales floor with stocking shelves when requested
- Assisted in the training of new cashiers
- Retrieved shopping carts from parking lot in a timely manner.
Education
HIGH SCHOOL DIPLOMA -
KING GEORGE HIGH SCHOOL
King George, VA05.2019
Skills
- Money management
- Customer service
- Team management
- Problem solving
- Communication
- Employee Scheduling
- Training and mentoring
Personal Information
Date of Birth: 01/29/02
References
- Amanda Hayden, Assistant Customer Service Manager at Food Lion, (540)-903-2398, amandahayden70@gmail.com
- Francisco Esparza, Manager at Cancun Mexican Restaurant, (910) 508-5914, fjseparza91@gmail.com
- Havian Hayes, Previous co-worker at Agave Azul, (251)-727-0064
Timeline
FRONT OF HOUSE MANAGER
AGAVE AZUL MODERN MEX AND CANTINA
11.2021 - Current
HOSTESS
CANCUN MEXICAN RESTAURANT
11.2020 - Current
WAITRESS
CANCUN MEXICAN RESTURANT AND AGAVE AZUL MODERN MEX AND CANTINA
11.2020 - 11.2021
HOSTESS
AGAVE AZUL MODERN MEX & CANTINA
10.2020 - 11.2021
SALES ASSOCIATE
FOOD LION
09.2020 - 10.2020
SALES ASSOCIATE
FOOD LION
08.2019 - 09.2020
HIGH SCHOOL DIPLOMA -
KING GEORGE HIGH SCHOOL
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