Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alycia Crawford

Winston-Salem

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Airline Customer Service Agent

American Airline
04.2015 - 01.2025
  • Provide personalized service to American Airlines elite customers.
  • Use excellent communication skills.
  • Work queues to correct or change problem reservations
  • Provide personalized service to travel agents and frequent flyers with booking groups of 10 or more for travel.
  • Provide Personalized service to executive platinum flyers booking.
  • Provide personalized service to corporate employees by booking or changing reservations.
  • Provide personalized service to groups and travel agencies.
  • Solve customer issues using tools provided.
  • Used excellent listening and problem-solving skills.
  • Receive and resolve call escalations.

Garden Center Associate

The Home Depot
01.2013 - 04.2015
  • Assist customers with various store questions.
  • Stock department.
  • Provide customers with knowledge on inside and outside gardening items or procedures.

Customer Service Agent

NCO Group
01.2010 - 01.2012
  • Call center.
  • Communicate via inbound calls with consumers
  • Provide prompt resolution to customer inquiries by providing the most appropriate and accurate information.

Education

Diploma - High School Curriculum

RJ Reynolds High School

Skills

  • Ability To Work Independently
  • Active Listening
  • Adaptability
  • Airline Experience
  • Airplane Experience
  • Analytical
  • Call Center Customer Support
  • Computer Literacy
  • Conflict Resolution
  • Critical thinking
  • Cross cultural communication
  • Customer advocacy
  • Customer Service
  • Data Entry
  • De-escalation skills
  • Email etiquette
  • Empathy
  • High volume call center
  • Integrity
  • Internet literacy
  • Interpersonal communication
  • Judgment And Decision Making
  • Microsoft Outlook
  • Passenger Service
  • Phone Etiquette
  • Reservation Management
  • Stress management
  • Team Work
  • Time Management Skills
  • Troubleshooting

Accomplishments

• High performer certificate of appreciation, recognition, and excellence award for customer service – March 2011

• Certificate for excellence award for customer service- Feb 2011, Mar 2011, Oct 2011, Nov 2011, Dec 2011

• Top 100 customer Service Agent Award- Nov 2011, Dec2011

• Top 75 Customer Service Agent Award Mar 2011, Apr 2012

Timeline

Airline Customer Service Agent

American Airline
04.2015 - 01.2025

Garden Center Associate

The Home Depot
01.2013 - 04.2015

Customer Service Agent

NCO Group
01.2010 - 01.2012

Diploma - High School Curriculum

RJ Reynolds High School

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Alycia Crawford