Alonzo Barden
Roxboro,NC
Summary
Experienced Administrator with years of experience specializing in Leadership, customer service, ticketing operations, and administrative support across various entertainment venues. Proficient in managing front-of-house operations and enhancing customer interactions through effective communication and problem-solving skills. Demonstrates strong organizational abilities and a keen attention to detail, ensuring smooth and efficient office operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Entertainment Administrator
NCL-Pride of America
10.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed creating Freestyle Daily on a Daily Bases. Made Necessary changes when needed during an unexpected schedule change.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Firefighter
NCL-Pride of America
10.2024 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Response to Drill Codes: Bravo, Delta, and Oscar onboard the ship.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Front Desk Administrator/Ticketing Specialist
Durham Performing Arts Center
08.2023 - 10.2025
- Played a key role as a Front Desk Administrator/Ticketing Specialist, enhancing customer experience
- Showcased innovative problem-solving skills in a fast-paced setting
- Maintained a supportive and enthusiastic approach towards customer service
- Contributed to DPAC's positive image through consistent excellence
- Efficiently managed ticket sales using Archtics/Ticketmaster, ensuring accuracy and customer satisfaction
- Pioneered customer engagement techniques boosting service quality
- Streamlined front desk operations to enhance efficiency
- Fostered team spirit to maintain high morale and productivity
Front Desk Assistant
SECU
05.2022 - 08.2023
- Managed front desk operations, ensuring smooth branch functioning
- Redirected calls efficiently, facilitating effective communication
- Provided detailed information on Credit Union's account types, enhancing customer knowledge
- Supported Financial Officers through timely and accurate email correspondence
- Directed customers to appropriate services, boosting satisfaction levels
- Implemented a new system for sorting and notifying about member cards, increasing pickup rates
Box Office Specialist/Admin Assistant
UNCG Taylor Theater
08.2019 - 05.2023
- Help assist guest with purchasing tickets
- Answer phone calls
- Keep track of ticket sales in ticketing system
- Will call tickets
- Handled all cash and cards
- Provided excellent customer service to all guest
- Managed front of house
- Held meetings each night with ushers before opening doors
Front Desk Associate
Greensboro Aquatic Center
10.2022 - 02.2023
- Answer Front desk phone calls, assisting customers in questions they have about the Aquatic Center
- Check in guest that comes in who are not members
- Help members register for classes we offer
- Count drawer before and after shift
Front Desk Assistant
State Employees Credit Union
05.2022 - 08.2022
- Managed front desk operations, ensuring smooth branch functioning
- Redirected calls efficiently, facilitating effective communication
- Provided detailed information on Credit Union's account types, enhancing customer knowledge
- Supported Financial Officers through timely and accurate email correspondence
- Directed customers to appropriate services, boosting satisfaction levels
- Implemented a new system for sorting and notifying about member cards, increasing pickup rates
Flooring Associate
Lowe's Home Improvement
08.2021 - 05.2022
- Helped assist customers with good customer service in choosing the right flooring
- Created Quotes in the system to get flooring estimate
- Restock flooring supplies with pallet jacks and flooring forklift
- Cut and measure carpet for customers
- Answer phone calls about flooring questions
Administrative Assistant
Weatherspoon Art Museum
01.2020 - 09.2020
- Work as a front desk assistant and a gallery Attendant
- Assist with helping guests navigate their way through the museum and monitoring costumer's movement
- Doing assigned tasks assigned by supervisor, such as writing letters, reporting receipts for museum financial needs, sorting mail, and help set up for special events, and sale catalogs
- Managed front desk and helped supervise employees with daily duties
Education
Merchant Mariner Coast Guard Certificate - Martime
Paul Hall Center
Piney Point, MD08-2024
Bachelor of Arts - Performing Arts, Business Administration, Information Technology
University of North Carolina Greensboro
Greensboro, NC05.2023
Skills
- Customer Service
- Microsoft Office
- Written Communication
- Verbal Communication
- Organizational Skills
- Creative Thinking
- Communication
- Problem Solving
- Leadership
- Business Computing
- Active Listening
- Data Analysis
- Office organization
- Inventory management
Certification
- Licensed Merchant Mariner USCG
- Certified Firefighter (Hose Handler)
- Personal Survival Techniques
- Crowd Management
- Maritime Security Awareness
- First Aid, CPR, & AED
- Personal Safety & Social Responsibilities
Timeline
Entertainment Administrator
NCL-Pride of America
10.2024 - Current
Firefighter
NCL-Pride of America
10.2024 - Current
Front Desk Administrator/Ticketing Specialist
Durham Performing Arts Center
08.2023 - 10.2025
Front Desk Associate
Greensboro Aquatic Center
10.2022 - 02.2023
Front Desk Assistant
SECU
05.2022 - 08.2023
Front Desk Assistant
State Employees Credit Union
05.2022 - 08.2022
Flooring Associate
Lowe's Home Improvement
08.2021 - 05.2022
Administrative Assistant
Weatherspoon Art Museum
01.2020 - 09.2020
Box Office Specialist/Admin Assistant
UNCG Taylor Theater
08.2019 - 05.2023
Merchant Mariner Coast Guard Certificate - Martime
Paul Hall Center
Bachelor of Arts - Performing Arts, Business Administration, Information Technology
University of North Carolina Greensboro
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