Alondra Martinez
Charlotte
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Hairstylist
Kenna Kunijo
06.2024 - Current
- Developed and maintained strong client relationships, resulting in repeat business and referrals.
- Demonstrated expertise in cutting, coloring, and styling techniques using industry-standard tools.
- Educated customers on products to maximize benefits.
Member Service Advisor
Ithink FInancial Credit Union
02.2020 - 02.2021
- Submitted loan applications to underwriting team for verification and recommendations.
- Assisted customers with completing loan applications and signing up for new services.
- Prepared documents for underwriting by verifying client income and credit report.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Opened new accounts and made changes to existing accounts.
Licensed Health Insurance Agent
Tranzact Insurance Solutions
04.2019 - 02.2020
- Resolved customer objections and offered additional benefit plans that provided increased coverage and monetary savings.
- Communicated professionally with customers to explain plan benefits and premiums.
- Worked with sales team to collaboratively reach targets and personal quota.
- Licensed with Humana, Cigna, Blue Cross blue shield, Aetna, United Health Group and Anthem
Car Sales Associate
Scott Clark Honda
08.2018 - 04.2019
- Closed sales by overcoming objections, negotiating price and completing purchase contracts.
- Contacted new and existing customers to discuss how their needs could be met through specific products and services.
- Educated customers on financial aspect of purchasing vehicles and financing options available.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Teller Supervisor
Truliant Federal Credit Union
04.2017 - 08.2018
- Assisted Management in ensuring Branch cash audits were carried out in an efficient and accurate fashion
- Balanced and audited ATM, Cash Dispensing Machine(s) and Transaction Currency Recycler(s) according to Credit Union policy and ensured the daily processing and management of the Night Depository
- Provided feedback to management in order to assist with hiring and performance appraisals of tellers
- Assisted Management with writing 90 day reviews and annual staff reviews for all tellers
Bank Teller
Truliant Federal Credit Union
10.2015 - 04.2017
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated members on the various products and services available to meet their financial goals or refer them to the appropriate Specialist
- Appropriately used cash machines, to include ATM and cash dispensers
- Performed specialized tasks such as cash advances, official checks, foreign drafts
Education
Cosmetology Sep 2022-March 2024
Aveda Arts & Sciences Institute
Charlotte, NC03-2024
Skills
- Teamwork and collaboration
- Sales negotiation
- Customer relationship management
- Effective time management
- Strong detail orientation
Languages
Spanish
Timeline
Hairstylist
Kenna Kunijo
06.2024 - Current
Member Service Advisor
Ithink FInancial Credit Union
02.2020 - 02.2021
Licensed Health Insurance Agent
Tranzact Insurance Solutions
04.2019 - 02.2020
Car Sales Associate
Scott Clark Honda
08.2018 - 04.2019
Teller Supervisor
Truliant Federal Credit Union
04.2017 - 08.2018
Bank Teller
Truliant Federal Credit Union
10.2015 - 04.2017
Cosmetology Sep 2022-March 2024
Aveda Arts & Sciences Institute