Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alona James

1300 Turnpike Rd Apt C Fayettevile,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Risk Management Specialist

Enterprise Holdings
02.2025 - Current
  • Managed inbound and outbound calls to resolve customer account issues effectively.
  • Negotiated payment plans with customers, ensuring compliance with company policies.
  • Evaluated risk exposure using comprehensive data analysis and predictive modeling techniques.
  • Collaborated with cross-functional teams to identify potential hazards and implement preventive measures.

Workforce Real Time Analyst

Walmart
08.2023 - 02.2025
  • Collaborated with team members to streamline communication regarding real-time operational needs.
  • Engaged in training sessions to learn advanced workforce management software functionalities.
  • Addressed employee concerns with schedule changes; ensuring a transparent and fair process for all involved parties.

Workforce Real Time Analyst

Kelly Services
05.2021 - 05.2023
  • Monitored real-time workforce metrics to optimize staffing levels and improve operational efficiency.
  • Assisted in analyzing scheduling patterns to enhance service delivery and resource allocation.
  • Supported identification of performance trends through data analysis for informed decision-making.
  • Contributed to the development of reporting tools for accurate tracking of key performance indicators (KPIs).

Store Manager

Bed Bath & Beyond
10.2018 - 05.2021
  • Oversaw daily store operations to ensure optimal efficiency and customer satisfaction.
  • Trained and mentored team members to enhance performance and service quality.
  • Implemented inventory management strategies to minimize stock discrepancies and optimize turnover.
  • Analyzed sales trends to drive strategic merchandising decisions and promotions.

Education

High School Diploma -

Bullard Havens Technical High School
Bridgeport, CT
06.2020

Skills

  • Scheduling optimization
  • Forecasting accuracy
  • Workforce management
  • Service level agreements
  • KPI monitoring
  • Five9 Proficiency

Timeline

Risk Management Specialist

Enterprise Holdings
02.2025 - Current

Workforce Real Time Analyst

Walmart
08.2023 - 02.2025

Workforce Real Time Analyst

Kelly Services
05.2021 - 05.2023

Store Manager

Bed Bath & Beyond
10.2018 - 05.2021

High School Diploma -

Bullard Havens Technical High School

Similar Profiles

CREATE PROFILE
Alona James