Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alona Barbour

Whitakers

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate/Assistant Manager

Ross Dress for Less
Rocky Mount
06.2024 - Current
  • Assisted customers in finding merchandise and provided product information.
  • Maintained cleanliness and organization of sales floor and stockroom areas.
  • Operated cash register, processed transactions, and handled customer payments.
  • Collaborated with team members to restock shelves and display products attractively.
  • Addressed customer inquiries and resolved issues to ensure satisfaction.
  • Followed store policies for loss prevention and safety procedures consistently.
  • Helped customers by answering questions and locating merchandise.
  • Handled customer complaints in a professional manner.

Salesperson

Waffle house
Battleboro
12.2019 - Current
  • Assisted customers in selecting products to meet their needs.
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed multiple tables and ensured timely order delivery.
  • Collaborated with kitchen staff to fulfill special requests efficiently.
  • Maintained cleanliness and organization of dining area during shifts.
  • Assisted in training new waitstaff on procedures and menu knowledge.
  • Resolved customer complaints promptly to ensure satisfaction and retention.
  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Bussed tables as needed during peak hours.

Medical Assistant

Med First Services
Raleigh
06.2023 - 06.2024
  • Managed patient records using electronic health record systems.
  • Conducted vital sign assessments and documented findings accurately.
  • Prepared examination rooms and ensured cleanliness for safety compliance.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Documented notes during patient visits.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

Education

Some College (No Degree) -

Nash Community College
Rocky Mount, NC

Skills

  • Customer service
  • Patient care
  • Product knowledge
  • Team collaboration
  • Conflict resolution
  • Time management
  • Relationship building
  • Stocking and receiving
  • Customer engagement
  • Reliability and punctuality
  • Cash handling
  • Complaint management
  • Verbal and written communication

References

References available upon request.

Timeline

Retail Sales Associate/Assistant Manager

Ross Dress for Less
06.2024 - Current

Medical Assistant

Med First Services
06.2023 - 06.2024

Salesperson

Waffle house
12.2019 - Current

Some College (No Degree) -

Nash Community College

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Alona Barbour