Alona Barbour
Whitakers
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate/Assistant Manager
Ross Dress for Less
Rocky Mount
06.2024 - Current
- Assisted customers in finding merchandise and provided product information.
- Maintained cleanliness and organization of sales floor and stockroom areas.
- Operated cash register, processed transactions, and handled customer payments.
- Collaborated with team members to restock shelves and display products attractively.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Followed store policies for loss prevention and safety procedures consistently.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
Salesperson
Waffle house
Battleboro
12.2019 - Current
- Assisted customers in selecting products to meet their needs.
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables and ensured timely order delivery.
- Collaborated with kitchen staff to fulfill special requests efficiently.
- Maintained cleanliness and organization of dining area during shifts.
- Assisted in training new waitstaff on procedures and menu knowledge.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Bussed tables as needed during peak hours.
Medical Assistant
Med First Services
Raleigh
06.2023 - 06.2024
- Managed patient records using electronic health record systems.
- Conducted vital sign assessments and documented findings accurately.
- Prepared examination rooms and ensured cleanliness for safety compliance.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Education
Some College (No Degree) -
Nash Community College
Rocky Mount, NCSkills
- Customer service
- Patient care
- Product knowledge
- Team collaboration
- Conflict resolution
- Time management
- Relationship building
- Stocking and receiving
- Customer engagement
- Reliability and punctuality
- Cash handling
- Complaint management
- Verbal and written communication
References
References available upon request.
Timeline
Retail Sales Associate/Assistant Manager
Ross Dress for Less
06.2024 - Current
Medical Assistant
Med First Services
06.2023 - 06.2024
Salesperson
Waffle house
12.2019 - Current
Some College (No Degree) -
Nash Community College