Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Allyssa Martinez

Fayetteville

Summary

Dedicated and detail-oriented healthcare professional with a strong background in patient care, customer service, and administrative support. Experienced in high-volume medical settings and virtual support roles, with a proven track record of ensuring quality, accuracy, and efficiency. Self-aware, collaborative, and committed to continuous learning and providing exceptional service. Adept at delivering direct, actionable feedback and working cross-functionally to improve outcomes.

Overview

9
9
years of professional experience

Work History

Central Support Specialist II

Amazon One Medical
Colorado Springs
04.2024 - Current
  • Handled inbound calls for appointment bookings and modifications
  • Managed prescription refills and prior authorizations
  • Provided virtual patient support and resolved issues efficiently
  • Coordinated referrals with insurance and external facilities
  • Documented patient interactions accurately in EMRs
  • Collaborated with teams across departments
  • Onboarded and trained new hires, created standard workflows
  • Assisted with membership enrollments and chart activations

Medical Assistant

PeakMed DPC
Colorado Springs
09.2023 - 04.2024
  • Roomed patients and collected vitals
  • Performed lab draws and processed labs
  • Scheduled appointments and managed referrals
  • Administered vaccines and updated EMRs
  • Trained newly hired medical assistants and phlebotomists
  • Communicated with providers for efficient patient updates

Phlebotomist

CSL Plasma
Colorado Springs
02.2023 - 05.2023
  • Collected plasma samples and monitored donors
  • Responded to adverse donor reactions
  • Labeled and submitted samples
  • Operated and maintained phlebotomy machines

Military Police / Administrative Clerk

197th Military Police Company
Fort Stewart
06.2019 - 06.2022
  • Maintained citation and case records
  • Trained and supervised junior soldiers
  • Dispatched law enforcement and completed clerical work
  • Conducted fingerprinting and case closures

Military Police

92nd Military Police Company
Baumholder
04.2017 - 06.2019
  • Performed joint patrols with German police
  • Conducted investigations and confidential operations
  • Supported field operations across Germany and Poland
  • Enforced laws and regulations to maintain order within military facilities.
  • Documented incidents and prepared reports for legal and administrative actions.
  • Trained new recruits on policies, procedures, and emergency response protocols.
  • Responded to emergencies with swift action to mitigate potential threats.
  • Engaged in community relations to promote trust between military and civilian sectors.

Military Police Trainee

701st Military Police Company
Fort Leonard Wood
11.2016 - 04.2017
  • Completed Basic Training at Fort Leonard Wood, MO, establishing a strong military foundation.
  • Acquired essential military policing skills for effective law enforcement operations.
  • Developed responsibilities and standards required for service as a Military Police Soldier.

Education

Phlebotomy Training Specialist – Certification -

Phlebotomy Training Specialists
Colorado Springs, CO
11.2022

Basic Leadership Course – Certification -

Basic Leadership Course
Fort Stewart, GA
09.2022

High School Diploma -

Encinal High School
Alameda, CA
01.2015

Skills

  • Patient Care & Medical Assistance
  • Quality Assurance & Call Review
  • Electronic Medical Records (EMR)
  • Appointment Scheduling & Call Management
  • Lab Draws & Specimen Processing
  • Prescription Coordination & Prior Authorizations
  • Referral Management
  • Training & Onboarding
  • Strong Communication & Customer Service
  • Attention to Detail & Process Improvement
  • Collaboration & Teamwork
  • Professionalism & Empathy

Accomplishments

  • Army Achievement Medal (x2)
    • Army Superior Unit Award
    • Army Good Conduct Medal
    • National Defense Service Medal
    • Noncommissioned Officer Professional Development Ribbon
    • Army Service Ribbon
    • Overseas Service Ribbon
    • NATO Medal
    • Certificate of Achievement (x4)

References

References available upon request.

Timeline

Central Support Specialist II

Amazon One Medical
04.2024 - Current

Medical Assistant

PeakMed DPC
09.2023 - 04.2024

Phlebotomist

CSL Plasma
02.2023 - 05.2023

Military Police / Administrative Clerk

197th Military Police Company
06.2019 - 06.2022

Military Police

92nd Military Police Company
04.2017 - 06.2019

Military Police Trainee

701st Military Police Company
11.2016 - 04.2017

Phlebotomy Training Specialist – Certification -

Phlebotomy Training Specialists

Basic Leadership Course – Certification -

Basic Leadership Course

High School Diploma -

Encinal High School

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Allyssa Martinez