Allyson Overcash
Charlotte,NC
Summary
Dynamic results-driven management professional with eight years of experience driving operational excellence, staff management, and customer satisfaction. Proven success in optimizing efficiency, fostering a positive work environment, and implementing strategic initiatives to boost business growth. Skilled in customer relationship management, accounts receivable, and project management. Adept at organizational and team management, with a focus on communication, leadership, and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Manager
Carolina Butcher and Beer Garden
10.2023 - Current
- As a Manager at Carolina Butcher and Beer Garden, I am responsible for overseeing daily operations, managing staff, and ensuring exceptional customer experiences
- I coordinate with various departments to maintain high standards of service and quality, while also implementing strategic initiatives to drive business growth
- Develop and execute operational strategies to optimize efficiency and enhance customer satisfaction
- Provide leadership and support to the team, fostering a positive work environment and promoting professional development
- Collaborate with vendors and suppliers to maintain inventory levels and product quality
- Implement marketing and promotional activities to attract new customers and retain existing ones
- Analyze performance metrics and financial data to make informed business decisions
Community Manager
Superior Association Management
01.2021 - 10.2023
- During my tenure as a Community Manager at Superior Association Management, I was responsible for overseeing the day-to-day operations of seven residential communities
- I worked closely with homeowners, board members, and vendors to ensure the smooth running of community affairs and the delivery of high-quality services
- Facilitated open communication and collaboration among residents and board members to address community concerns and implement community initiatives
- Managed financial aspects, including budgeting, collections, and financial reporting, to ensure fiscal responsibility and transparency
- Collaborated with vendors and contractors to maintain and improve community infrastructure and amenities
- Implemented policies and procedures to uphold community standards and regulations
- Organized community events and activities to foster a sense of belonging and engagement among residents
Taproom Manager
Old Armor Beer Company
12.2020 - 01.2021
- As a Taproom Manager at Old Armor Beer Company, I was responsible for overseeing the operations of the taproom, ensuring a welcoming and enjoyable experience for all patrons
- I led a team of staff members to deliver exceptional service and maintain a vibrant and well managed taproom environment
- Oversaw day-to-day operations, including staff scheduling, inventory management, and customer service
- Developed and implemented promotional events and activities to drive foot traffic and increase sales
- Maintained a clean and organized taproom space, adhering to health and safety standards
- Provided training and guidance to staff to uphold product knowledge and service excellence
- Managed vendor relationships and product procurement to ensure a diverse and high-quality beverage selection
Sales Manager/ Catering and Events Coordinator
Flight Beer Garden and Music Hall
04.2017 - 05.2020
- As a Sales Manager, Catering and Events Coordinator at Flight Beer Garden and Music Hall; I was responsible for overseeing the operations of all social and catered events, ensuring a welcoming and enjoyable experience for all patrons
- I led a team of staff members to deliver exceptional service
- Collaborate with clients to determine catering needs, event themes, and budgets, ensuring all details are addressed for successful execution of events
- Design customized menus based on client preferences, dietary restrictions, and seasonality, including food and beverage options
- Source, negotiate, and manage relationships with food suppliers, rental companies, and other vendors to ensure quality service and cost-effectiveness
- Oversee all logistical aspects of events, including set-up, service, and breakdown, ensuring a seamless experience for clients and guests
- Recruit, train, and supervise catering staff, assigning roles and responsibilities to ensure efficient service during events
- Maintain regular communication with clients throughout the planning process, providing updates and addressing any concerns promptly
- Prepare and monitor catering budgets, ensuring adherence to financial guidelines while maximizing profitability
- Conduct on-site inspections and evaluations to guarantee adherence to quality standards and implement solutions as needed
- Gather post-event feedback from clients and guests to assess satisfaction and identify areas for improvement
Education
High School Diploma -
Grace Academy
Matthews, NC05.2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Goals and performance
Timeline
Manager
Carolina Butcher and Beer Garden
10.2023 - Current
Community Manager
Superior Association Management
01.2021 - 10.2023
Taproom Manager
Old Armor Beer Company
12.2020 - 01.2021
Sales Manager/ Catering and Events Coordinator
Flight Beer Garden and Music Hall
04.2017 - 05.2020
High School Diploma -
Grace Academy
Similar Profiles
Steven LabacSteven Labac
Assistant General Manager at Social Beer GardenAssistant General Manager at Social Beer Garden
Zachary HalesZachary Hales
Salesman at Carolina Beer CompanySalesman at Carolina Beer Company
Madison ClarkeMadison Clarke
Server at Uptown Beer GardenServer at Uptown Beer Garden