ALLYSEN BILLIARD
Mooresville
Summary
Professional in client services with extensive experience in managing customer relationships and driving client satisfaction. Adept at leading teams, identifying customer needs, and delivering tailored solutions. Known for strong collaboration skills, adaptability, and results-oriented mindset.
Overview
29
29
years of professional experience
Work History
Client Services Manager
Engage2Excel
11.2022 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients, providing competitive and unique solutions for employee recognition and retention
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Customer Insights Research Operations Analyst
Lowes Home Improvement
08.2021 - 11.2022
- Management of research project intake and tracking
- Liaison between vendors and legal team during contract negotiation
- Management of research budget, forecasting, and accounts payable
- Designed and scheduled qualitative research execution
Merchandising Specialist
Lowes Home Improvement
05.2019 - 08.2021
- Maintained product data integrity within Lowe's systems to ensure that all product cost, specifications and vendor agreements are accurate
- Worked closely with vendors and supplier support team to set up new items for the stores and Lowe's.com
- Reviewed all pricing and invoicing discrepancies to determine where issues occurred and how to resolve
- Handled daily requests from stores and vendors regarding item maintenance, stocking and resets
- Merchandising point of contact for all departments such as Marketing, Pricing, Supply Chain and Visual
Property Management Assistant
Royal Properties of the Carolinas
07.2017 - 05.2019
- Managed all office operations while assisting agents with sales and rental properties including showing properties, rental applications, background checks and contracts.
- Maintained positive relationships with tenants and owners through clear communication and prompt responses to inquiries or concerns.
- Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
Marketing Assistant
Phoenix Engineering and Consulting, Inc.
01.2013 - 11.2013
- Assisted Marketing Manager with promoting engineering and marketing services
- Managed all social media accounts
- Maintained database of leads and actively searched for new leads via internet and referrals
- Developed and designed a new logo, new marketing materials and campaign ideas
Marketing/Membership Director
Troon Golf Management/Torreon Golf Club
12.2005 - 07.2007
- Organized and managed all aspects of events and event planning for members and guests
- Implemented and supervised property management division
- Collaborated with the corporate office to develop and execute all marketing promotions
- Created and designed monthly membership newsletter, yearly calendar, and clubhouse website
Front Desk Manager
Troon Golf Management/Torreon Golf Club
03.2004 - 12.2005
- Excelled in the ability to handle a variety of customer service and administrative tasks
- Assisted General Manager with daily operations of golf club
- Due to proficiency was promoted to Marketing/Membership Director
Sales Account Coordinator
Southwest Conference Planners
01.2002 - 03.2004
- Assisted in the selling of corporate event planning services to Fortune 500 companies visiting the greater Phoenix area
- Created detailed custom proposals and contracts based on the client's unique expectations, goals and group characteristics
Marketing Specialist
CUNA Mutual Group
02.1998 - 01.2002
- Developed and implemented marketing plans and budgets for credit union financial services programs in a three-state region
- Promoted investment and insurance products and services for financial advisors by creating marketing material, organizing seminars, designing referral contests and direct mail campaigns
- Served as a liaison between credit union marketing departments and financial advisors to create profitable sales and marketing activities
Marketing Coordinator
CUNA Mutual Group
08.1996 - 02.1998
- Performed administrative duties including, database management, appointment setting, client contact and follow-up, and proposal preparation
- Promoted investment and insurance products and services for financial advisor by creating marketing material, organizing seminars, designing referral contests and direct mail campaigns
- Due to performance was promoted to Marketing Specialist
Education
B.S. - Business Administration - Marketing
Central Michigan University
Mt. Pleasant, MI01.1995
Skills
- Client relationship building
- Professionalism
- Cross-functional coordination
- Attention to detail
- Training and development
- Budget administration
- Verbal and written communication
- Problem-solving skills
Timeline
Client Services Manager
Engage2Excel
11.2022 - Current
Customer Insights Research Operations Analyst
Lowes Home Improvement
08.2021 - 11.2022
Merchandising Specialist
Lowes Home Improvement
05.2019 - 08.2021
Property Management Assistant
Royal Properties of the Carolinas
07.2017 - 05.2019
Marketing Assistant
Phoenix Engineering and Consulting, Inc.
01.2013 - 11.2013
Marketing/Membership Director
Troon Golf Management/Torreon Golf Club
12.2005 - 07.2007
Front Desk Manager
Troon Golf Management/Torreon Golf Club
03.2004 - 12.2005
Sales Account Coordinator
Southwest Conference Planners
01.2002 - 03.2004
Marketing Specialist
CUNA Mutual Group
02.1998 - 01.2002
Marketing Coordinator
CUNA Mutual Group
08.1996 - 02.1998
B.S. - Business Administration - Marketing
Central Michigan University
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