Summary
Overview
Work History
Education
Skills
Websites
Tools & Platforms
Timeline
Generic

ALLYSA MURPHY

System Administration
Salisbury,NC

Summary

ServiceNow Administrator specializing in Reporting and Performance Analytics with three years of hands-on platform training and project experience. ITIL v4 Foundation and ServiceNow Certified System Administrator (CSA), and a 2024 graduate of the ServiceNow NextGen/RiseUp program. Built a portfolio of production-ready dashboards, scripted filters, and automated workflows using Flow Designer, JavaScript/GlideRecord, and ACL/business rule configurations to strengthen security and efficiency. Now focused on leveraging these skills in a full-time administrator role while advancing toward Performance Analytics/Reporting specialization and deepening scripting and advanced automation capabilities to deliver scalable, data-driven solutions.

Overview

3
3
years of professional experience

Work History

ServiceNow Projects & Training
01.2023 - Current
  • Configured ITSM processes end-to-end, including forms, UI policies, SLAs, notifications, and catalog items to mirror real support scenarios.
  • Built operational and executive dashboards: PA indicators, breakdowns, and automated data collection jobs to track SLA compliance, incident backlog, MTTR, and change success rates.
  • Developed reports and scheduled distributions to stakeholders; standardized naming/versioning for reuse.
  • Implemented access controls: roles and ACL rules on tables/fields; validated with impersonation and test cases.
  • Authored and tested platform logic: business rules, client scripts, and Flow Designer flows for approvals, assignments, and notifications; created update sets and migration notes.
  • Performed data loads via Import Sets/Transform Maps; mapped reference fields; re-duplicated with transform scripts and data policies.
  • Documented runbooks, admin checklists, and troubleshooting guides to improve repeatability and onboarding.

Education

Certificate - ITIL

ITIL V4 Foundations
05.2001 -

Certificate - Flow Designer, Platform Analytics, ATF

Micro-Certifications
05.2001 -

No Degree -

Riseup With NextGen
05.2001 -

Certificate -

Certified System Administration
05.2001 -

Skills

ServiceNow Platform Administration ITSM (Incident, Problem, Change, Request)

Reporting & Performance Analytics

Flow Designer & Workflow Business Rules UI Policies/Actions Client Scripts

Access Controls (ACLs), Roles, and Security Best Practices

Data Management: Import Sets & Transform Maps CSV onboarding Lookup tables

Troubleshooting & Root Cause Analysis System Logs Update Sets Migration

JavaScript, GlideRecord, Dictionary/CMDB basics

Excel/Google Sheets

Tools & Platforms

ServiceNow (PA, ITSM, Flow Designer, ATF, AES), Servicenow Practice Developer Instance, Update Sets, System Logs, Excel/Sheets (pivots, charts), JavaScript/GlideRecord

Timeline

ServiceNow Projects & Training
01.2023 - Current

Certificate - ITIL

ITIL V4 Foundations
05.2001 -

Certificate - Flow Designer, Platform Analytics, ATF

Micro-Certifications
05.2001 -

No Degree -

Riseup With NextGen
05.2001 -

Certificate -

Certified System Administration
05.2001 -
ALLYSA MURPHYSystem Administration