ServiceNow Administrator specializing in Reporting and Performance Analytics with three years of hands-on platform training and project experience. ITIL v4 Foundation and ServiceNow Certified System Administrator (CSA), and a 2024 graduate of the ServiceNow NextGen/RiseUp program. Built a portfolio of production-ready dashboards, scripted filters, and automated workflows using Flow Designer, JavaScript/GlideRecord, and ACL/business rule configurations to strengthen security and efficiency. Now focused on leveraging these skills in a full-time administrator role while advancing toward Performance Analytics/Reporting specialization and deepening scripting and advanced automation capabilities to deliver scalable, data-driven solutions.
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ServiceNow Platform Administration ITSM (Incident, Problem, Change, Request)
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Reporting & Performance Analytics
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Flow Designer & Workflow Business Rules UI Policies/Actions Client Scripts
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Access Controls (ACLs), Roles, and Security Best Practices
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Data Management: Import Sets & Transform Maps CSV onboarding Lookup tables
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Troubleshooting & Root Cause Analysis System Logs Update Sets Migration
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JavaScript, GlideRecord, Dictionary/CMDB basics
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Excel/Google Sheets