Allison Thacker
Wake Forest
Summary
Empathetic People Leader known for high productivity and efficiency in task completion. Possess specialized skills in team development, conflict resolution, and performance management. Excel in communication, leadership, and adaptability, ensuring smooth team operations and positive workplace environment. Adept at conflict resolution and fostering employee engagement, driving organizational growth and compliance across multiple locations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
REGIONAL PEOPLE LEADER
SSP AMERICA
08.2022 - Current
- Regional HR Support for 9 airport Operations totaling 1,000 employees with 2 direct reports
- Supports national growth and change initiatives from HRIS integration, training roll out and compliance
- Supports employee relations and completed over 20 investigations per year, mitigating risk to organization
SR HR DATA SPECIALIST
SSP AMERICA
01.2022 - 08.2022
- Facilitated collaboration between support center and operations to enhance team initiatives.
- Rolled out new processes, aligning people strategies with organizational growth.
- Streamlined data workflows and procedures through cross-functional team collaboration.
- Conducted regular data audits to ensure compliance with established standards.
- Trained incoming team members on People Team processes for improved efficiency.
HR CENTRAL DATA ADMINISTRATOR
SSP AMERICA
Wake Forest
11.2020 - 01.2022
- Streamlined data entry and database maintenance to enhance operational efficiency.
- Ensured compliance with data protection regulations across all systems.
- Responded to unemployment claims and hearings, facilitating timely resolutions.
- Trained staff on new software tools and best practices for effective data handling.
- Collaborated with IT to troubleshoot and resolve data system issues.
SHARED SERVICE MANAGER
SSP AMERICA
Raleigh
01.2011 - 03.2020
- Managed employee records and maintained confidentiality in personnel files.
- Assisted in recruitment processes, including scheduling interviews and screening candidates.
- Coordinated onboarding sessions for new hires, ensuring smooth integration into the company.
- Supported payroll processing by verifying timecards and handling employee inquiries.
- Implemented employee engagement initiatives to promote a positive workplace culture.
- Maintained financial records using accounting software and spreadsheets daily.
- Supported audits by organizing documentation and providing necessary information.
Education
Bachelor of Arts - Spanish
University of North Carolina At Wilmington
Wilmington, NC01.2009
Skills
- HRIS management
- Hotschedules administration
- Oracle Hospitality analytics
- SAP expertise
- Microsoft Office proficiency
- Customer service excellence
- Effective communication
- Conflict resolution skills
- PIP management
- Training and coaching
- Employee relations management
- Process improvement strategies
- Data auditing accuracy
- Compliance oversight
- Performance management techniques
- Onboarding facilitation skills
- Employee engagement initiatives
- Issue resolution capabilities
- People management expertise
- Team motivation techniques
- Leadership qualities
- Project management skills
Certification
SHRM-CP, Society of Human Resource Management, 01/01/18, Current
Personal Information
Title: Regional People Leader
Timeline
REGIONAL PEOPLE LEADER
SSP AMERICA
08.2022 - Current
SR HR DATA SPECIALIST
SSP AMERICA
01.2022 - 08.2022
HR CENTRAL DATA ADMINISTRATOR
SSP AMERICA
11.2020 - 01.2022
SHARED SERVICE MANAGER
SSP AMERICA
01.2011 - 03.2020
Bachelor of Arts - Spanish
University of North Carolina At Wilmington