Allison Richardson
McLeansville
Summary
Versatile loan processing professional specializing in customer service and bank standards.
Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Knowledgeable loan processor offering expertise in legal statutes and established lending guidelines, offering seven-year history of successful loan and mortgage processing.
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
22
22
years of professional experience
Work History
Mortgage Loan Processor
First Bank
03.2017 - Current
- Collaborate with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Manage a high volume of loan applications
- Clear all conditions required by underwriters
- Prepare file for final clear-to-close by branch management.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Provide essential support to the mortgage loan team in all aspects of the loan processing cycle
- Receive on-going, comprehensive training on home loan products and mortgage process.
- Assigned to train all Mortgage Loan Processors on company policies, procedures, and software systems.
Compliance Officer
Carolina Bank
06.2013 - 02.2017
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Prepared and submitted required regulatory filings.
- Developed and maintained compliance database.
Retail Loan Processor
Carolina Bank
08.2004 - 05.2013
- Worked with customers to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness identified and generated condition lists for applicants.
Teller/Customer Service Representative
Carolina Bank
02.2002 - 02.2004
- Balanced cash drawer daily, identifying and resolving discrepancies. and taking corrective actions as needed.
- Disbursed cash and checks while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Cross-sold credit cards, loans and other bank products.
- Opened various types of accounts after completing required paperwork necessary in establishing a customer ptofile.
Education
High School Diploma -
Southeast Guilford High School
Greensboro, NC06.1996
Skills
- Mortgage Loan Processing
- Pipeline Management
- Document Review
- Employment Verification
- Customer Service
- Appraisal review
- Desktop Underwriting
- Residential mortgage lending regulations
Timeline
Mortgage Loan Processor
First Bank
03.2017 - Current
Compliance Officer
Carolina Bank
06.2013 - 02.2017
Retail Loan Processor
Carolina Bank
08.2004 - 05.2013
Teller/Customer Service Representative
Carolina Bank
02.2002 - 02.2004
High School Diploma -
Southeast Guilford High School
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