Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Lewin

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Gastonia

Summary

Dynamic professional with a proven track record at Fidelity Bank, excelling in customer relationship development and cross-selling financial solutions. Recognized for exceptional customer service and problem-solving skills, consistently enhancing client satisfaction and loyalty. Skillful at managing multiple accounts while delivering high-quality support.

Overview

10
10
years of professional experience

Work History

Relationship Banker I

Fidelity Bank
03.2023 - Current
  • Delivered exceptional service by promptly addressing client inquiries, resolving concerns, and ensuring a seamless customer experience aligned with organizational standards.
  • Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
  • Partnered effectively with branch colleagues to improve overall performance and achieve sales targets.
  • Fostered strong client relationships through active listening, empathy, and consistent follow-up, enhancing customer satisfaction and retention rates.

Lead Preschool Teacher

First Weslyan Christian School
07.2016 - 07.2020
  • Partnered with parents and administrative staff to address behavioral, developmental, and educational concerns, fostering cohesive strategies for students success.
  • Established and maintained a structured, well-managed classroom environment by articulating clear expectations and consistently promoting positive behaviors.
  • Monitored and assessed individual children's developmental and behavioral needs, implementing targeted strategies to enhance learning outcomes and support individual growth.
  • Supervised and mentored assistant teachers, promoting collaboration, continuous improvement, and a positive team culture.

Sales Associate

Once Upon A Child
03.2018 - 07.2019
  • Accurately processed sales transactions, returns, and exchanges, maintaining precise cash handling and register balancing procedures.
  • Organized and maintained sales floor presentation, ensuring compliance with merchandising standards and operational protocols.
  • Evaluated and processed merchandise intake with meticulous attention to detail, verifying authenticity, quality, and pricing; demonstrating the precision needed in handling financial transactions.
  • Led and trained team members on sales techniques, customer service standards, and operational procedures to drive store performance and team development.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Sales Associate

Victoria's Secret & PINK
11.2014 - 07.2016
  • Promoted products and services through consultative selling techniques, increasing revenue and strengthening customer loyalty.
  • Maintained detailed product knowledge to educate customers and support informed decision-making, mirroring the need for thorough understanding of banking services and policies.
  • Collaborated with team members to reach sales goals, demonstrating strong teamwork and communication.
  • Resolved customer disputes professionally, maintaining customer satisfaction and protecting company interests.

Education

Gaston College
Dallas, NC

Skills

Fraud Detection and Prevention

Currency Verification

Data Entry and Accuracy

Adaptability

Time Management

Team Collaboration

Timeline

Relationship Banker I

Fidelity Bank
03.2023 - Current

Sales Associate

Once Upon A Child
03.2018 - 07.2019

Lead Preschool Teacher

First Weslyan Christian School
07.2016 - 07.2020

Sales Associate

Victoria's Secret & PINK
11.2014 - 07.2016

Gaston College

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