Allison Hernandez
Eden
Summary
Motivated professional eager to embrace new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Proficient in managing stressful situations and quickly mastering new skills. Committed to delivering high-quality care and ensuring patient safety across diverse populations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Applebee's Neighborhood Grill & Bar
Greensboro
11.2024 - Current
- Ensured cleanliness and organization of bar area to enhance guest experience.
- Assisted customers with beverage selections and recommendations to boost sales.
- Trained new bartenders on service standards, drink preparation, and upselling techniques.
- Engaged with guests to foster a welcoming atmosphere and build rapport.
- Operated cash register and point of sale (POS) system for accurate transactions.
- Managed cash drawer at shift's end, verifying accuracy of funds received.
- Maintained comprehensive knowledge of bar menu options to provide informed recommendations.
Online Personal Shopper
Walmart Supercenter
Reidsville
06.2024 - 11.2024
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Assisted in selecting items according to customer preferences.
- Created personalized shopping experiences for each customer.
- Determined the best delivery methods based on order size and destination.
- Maintained accurate records of orders, returns, exchanges and payments.
- Responded promptly to customer inquiries via phone or email.
- Processed refunds, returns and exchanges efficiently.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Manager
El Espanol Trucking
Reidsville
05.2023 - 10.2024
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Monitored changes in delivery schedule and communicated changes to customers.
- Kept detailed and updated records of calls in physical and electronic databases.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Oversaw bookkeeping and dispatching operations for towing, hauling and roadside assistance services, including supervising the employees.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Effectively resolved complaints by working closely with customers.
Hostess
El Parrel Mexican Resturant
Reidsville
10.2023 - 06.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Assisted in preparing the restaurant for opening and closing shifts.
- Checked identification of customers prior to serving alcoholic beverages.
Waitress
Mayflower
Reidsville
08.2023 - 10.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Received payments, returned accurate change and closed checks in POS system.
- Filled faxed, mobile and online orders accurately, efficiently and on-time.
- Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Habilitation Technician
Bayada Home Health
Greensboro
09.2022 - 06.2023
- Promoted employment, educational and volunteer interests and goals.
- Helped build skills related to problem-solving, communication and critical thinking.
- Assisted clients in exploring social and leisure interests and community events.
- Attended medical appointments to promote accurate information exchange between medical provider and care team.
- Aided clients with bowel and bladder programs, feeding tubes and wound care.
- Communicated with management or other staff to resolve problems.
- Cleaned medical equipment or facilities.
CNA Student
Rockingham County Schools
Wentworth
08.2022 - 02.2023
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Guided individuals to bathrooms and cared for incontinence needs.
- Recorded patient conditions and vital signs before and after medical operations.
- Transported bed-confined patients to different hospital rooms and other locations.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff.
Waitress
Mayflower Seafood Restaurant
Reidsville
01.2020 - 12.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
Education
CNA
Rockingham County High School
Wentworth, NC06.2022
Skills
- Problem-Solving
- Strong Work Ethic
- Accreditation Process Implementation
- Attention to Detail
- Customer Service
- Recordkeeping and Documentation
- Decision Making
- Effective Organization
- Time Management
- Self-Driven and Motivated
- Recruiting and interviewing
- Budget assistance
- Customer service and satisfaction
Languages
English
Full Professional
Spanish
Professional
Certification
- Certified Nursing Assistant
- CPR Certification
- First AID Certification
Timeline
Bartender
Applebee's Neighborhood Grill & Bar
11.2024 - Current
Online Personal Shopper
Walmart Supercenter
06.2024 - 11.2024
Hostess
El Parrel Mexican Resturant
10.2023 - 06.2024
Waitress
Mayflower
08.2023 - 10.2023
Manager
El Espanol Trucking
05.2023 - 10.2024
Habilitation Technician
Bayada Home Health
09.2022 - 06.2023
CNA Student
Rockingham County Schools
08.2022 - 02.2023
Waitress
Mayflower Seafood Restaurant
01.2020 - 12.2022
CNA
Rockingham County High School