Detail-oriented and reliable professional skilled in managing multiple priorities while maintaining a positive outlook. Strong commitment to teamwork and consistently seeks opportunities to exceed assigned responsibilities. Proven ability to adapt to changing environments and tackle challenges head-on, ensuring efficient achievement of team objectives. Enthusiastic about driving success through collaboration and proactive problem-solving.
Overview
11
11
years of professional experience
Work History
Processing Assistant V
Franklin County Department of Social Services
Louisburg, NC
01.2025 - Current
Responsible for completion of bi-weekly payroll. Ensure that timesheets are completed accurately and timely. Investigate and resolve any discrepancies within payroll.
Responsible for maintaining the agency's vehicle fleet management. Coordinating and keeping services up to date. Implemented a monthly mileage and checklist sheet.
Receipting and making deposits for the agency for the North Carolina Health Choice program and other programs for fraud collections for Medicaid, Food Nutrition, and Work First Programs. Other programs that are administered for receipting and depositing are for contributions and grants received for the Happy Camper Program, Care and Share Program, and the General Contribution programs.
Performs accounting management for the Individual Trust Accounts in the writing of checks from each account, maintain ledger sheets on each account for deposits and expenditures for the week or the month.
Serve as backup to the Accounting Technician positions and Business Officer and Administration.
Conducts thorough reconciliations of individual trust accounts to ensure financial accuracy.
Manages foster care billing processes and reconciled discrepancies with state reports.
Use of computer systems such as, but not limited to, Microsoft Office, Logics, IIReception and State system.
Manage document organization systems, ensuring easy retrieval and compliance with regulatory standards.
Handle multiple simultaneous projects efficiently, effectively managing resources and time allocation to meet tight deadlines successfully.
Bookkeeper
Gold Ridge Rentals, LLC
Henderson, NC
06.2024 - Current
Manage accounts payable and receivable processes to ensure timely payments and accurate financial reporting.
Reconcile bank statements monthly, identifying discrepancies and implementing corrective actions.
Maintain general ledger entries, ensuring compliance with accounting standards and regulations.
Streamline invoicing procedures, reducing processing time and improving cash flow management.
Monitor incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Track expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Established QuickBooks accounting system to reflect accurate financial records.
Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Maintain accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Reduce errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Review and file financial documents, coded accounting entries for data processing, and post daily receipts and payments in accordance with all protocols.
Track financial progress by creating quarterly and yearly balance sheets.
Processing Assistant III
Franklin County Department of Social Services
Louisburg, NC
04.2024 - 01.2025
Provided clerical support to the Administrative Services Division, Director and general public.
Assisted with various work functions including record management, report generation, and filing activities. Provided general information to the public through effective communication. Operated office equipment and maintained organized files and records.
Executed diverse administrative support functions for designated division.
Work included concentration in the areas or records, reports, files and public contact.
Major duties included document completion, verification, problem identification and resolution; statistical, financial, and/or other record keeping, public contact including receiving and providing information and problem solving; files maintenance and management; composition, calculation, and determination of an action or compliance; and office equipment operations.
Work involved a use of a variety of manual or automated office systems. These systems are used to establish, retrieve, verify, research, update and/or authorize processing actions.
Utilized computer systems including NCFAST, IIReception, Microsoft Word, and Microsoft Excel to support office operations. Maintained accurate logs of documents submitted to the office.
Co-Owner/Operator
Alli + Jacks
Louisburg, NC
08.2023 - 01.2025
Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
Managed financial processes, including budgeting, forecasting, and expense tracking to ensure profitability.
Analyzed market trends to identify growth opportunities and adapt business strategies accordingly.
Streamlined inventory management processes to reduce waste and optimize stock levels.
Maintained accurate financial records, enabling informed decision-making for future growth opportunities.
Collaborated with co-owner to develop strategic plans for business expansion and increased profitability.
Managed invoicing systems, ensuring timely updates and data integrity across platforms.
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Contributed to maintaining a well-organized filing system for easy retrieval of past invoices and supporting documents.
Assisted in resolving customer inquiries regarding billing discrepancies, providing clear explanations and swift corrections when necessary.
Assisted in the preparation of monthly financial reports by providing accurate and timely invoicing data for analysis.
Owner and Operator
Esthetics With Allison
Louisburg, NC
07.2021 - 07.2024
Managed daily operations of esthetics business, ensuring exceptional client experiences.
Developed marketing strategies to attract new clientele and retain existing customers.
Implemented inventory management systems to streamline product ordering and reduce waste.
Oversaw financial management, including budgeting, pricing strategies, and expense tracking.
Analyzed customer feedback to enhance service offerings and improve overall satisfaction.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Developed business plan, processes and procedures to provide superior service to customers.
Kept all building areas and equipment functional and well-organized to promote business performance.
Implemented effective financial management practices, improving cash flow and profitability.
Assessed income and expenses and adapted plans to improve profit levels.
Maintained detailed expense tracking and ensured proper categorization for financial clarity.
Managed scheduling, invoicing, and client oversight using Square software to optimize operational workflows.
Sales Associate
The Blond Buttercup
Louisburg, NC
06.2019 - 08.2023
Managed invoicing operations through Square software to streamline payment collection and enhance customer experience.
Developed and implemented targeted marketing campaigns on social media platforms to engage audiences.
Led inventory management initiatives, optimizing order processing workflows to enhance operational efficiency. Developed strategies to improve stock control and minimize discrepancies.
Retail
Developed visual merchandising strategies to increase product visibility.
Managed inventory using point-of-sale systems to optimize stock levels.
Provided exceptional customer service to enhance shopping experience.
Maintained accurate cash handling procedures during transactions and reconciliations.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Utilized point-of-sale systems to manage transactions effectively, prioritizing customer satisfaction during checkout.
Processed and reconciled invoices using advanced accounting software, ensuring accuracy in financial records.
Trained new staff on invoicing practices, fostering a culture of continuous improvement within the team.
Assisted in preparing and sending invoices to customers. Processed payments and recorded updates to accounts.
Executed opening and closing procedures, maintaining security and inventory control as keyholder.
Retail Sales Associate
Mary & Mak Boutique
Wake Forest, NC
09.2018 - 06.2019
Assisted in unpacking, steaming, and organizing clothing on the floor. Helped rearrange items to create a more efficient layout.
Assisted customers with inquiries and facilitated checkout processes at the register.
Developed and maintained an orderly and clean store environment to support operational efficiency.
Facilitated accurate entry and tagging of new arrivals to enhance tracking efficiency.
Managed store opening and closing procedures independently.
Retail
Executed opening and closing procedures, maintaining security and inventory control as keyholder.
Cashier
Moss Foods Inc.
Louisburg
10.2017 - 08.2018
Executed grocery checkout processes while ensuring efficient customer service.
Managed cash and card transactions with precision, ensuring accurate financial handling.
Achieved high customer satisfaction ratings by delivering prompt and friendly service. Streamlined checkout processes to reduce wait times and enhance customer experience. Contributed to team success by supporting sales initiatives and promotional activities.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Greeted customers and provided outstanding customer service.
Managed cash register, ensuring accurate transactions and safeguarding against losses.
Lifeguard
Town & Country Recreation Center
Louisburg, NC
06.2015 - 08.2017
Monitored aquatic environments to ensure safety and compliance with health regulations.
Responded swiftly to emergencies, administering first aid and CPR as necessary.
Educated patrons on pool rules and safety protocols, fostering a secure environment.
Conducted routine inspections of equipment and facilities to maintain operational standards.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Monitored safety of guests in and around swimming pool.
Provided friendly customer service to guests and addressed concerns.
Responded to emergency situations in a timely, efficient manner.
Upheld hygiene standards in pool and surrounding area.
Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Processing Assistant/ Assistant Vendor Coordinator at Lincoln Community Health CenterProcessing Assistant/ Assistant Vendor Coordinator at Lincoln Community Health Center