ALLISON A ANDERSON
Grandy
Summary
Detail-oriented administrative professional accustomed to handling routine needs and special projects. Monitors and records expenditures, schedules appointments and proofreads documents prior to finalization. Hardworking and punctual individual familiar with administrative bookkeeping software and accounting procedures. Quality-driven administrative professional with solid background smoothly handling high-volume workloads. Prepares documents, mails packages and organizes schedules to support team needs. Good administration and customer relations abilities. Previous Bank experienced working in challenging environments. Excited about opportunity to take my next career step. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. I stay on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. I am a dedicated professional with demonstrated strengths in customer service, time management and amazing customer service. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Skilled in handling routine office operations and consistent about meeting deadlines. Coordinates activities of in-house personnel, clients and vendors, updating project files and protecting confidentiality of sensitive information. Well developed with assisting customers. Delivers focused attitude, remarkable time management and strong computer skills. Directs and coordinates overall operations of organization. Well-rounded and direct leader successful in building relations with upper-level decision makers and resolving critical problem areas to deliver client commitments. Familiar with budget management and financial principles.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Atlantic Financial Services
Kill Devil Hills
07.2024 - Current
- Answered questions from customers regarding products and services offered by the company both in person as well as over the phone.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
Bank Teller
PNC
Kitty Hawk
12.2023 - Current
- Delivered exceptional service with friendly approach to retain and acquire customers.
- Used active listening to establish trust, optimize sales opportunities and generate leads.
- Prepared official checks, money orders and certified checks.
- Handled sensitive financial documents with care to maintain confidentiality.
- Answered incoming phone calls and addressed customer inquiries promptly.
- Assisted customers with processing transactions and resolving complaints.
- Communicated professionally and personably with customers to assess needs and develop solutions.
- Applied active listening and effective communication to cultivate and maintain customer rapport.
- Resolved customer issues, addressing account problems and discrepancies.
- Processed bill payments, verifying payment dates and amounts due.
- Calculated transactions using computers, calculators and adding machines.
- Met customer needs with knowledgeable and fast service.
- Received and distributed incoming mail and digital correspondence.
- Entered information onto digital systems to maintain data quality and accuracy.
- Handled sensitive information with discretion while maintaining confidentiality protocols.
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.
- Coordinated appointments and schedules for executive staff members.
- Managed incoming and outgoing mail, packages and faxes.
- Compiled records, materials and forms needed to handle different requests.
- Completed high volume of inbound and outbound calls within deadlines.
- Navigated multiple computer applications while conversing with customers.
- Took ownership over customer concerns, following issues through to resolution.
- Understood client needs and advised on relevant products, services or opportunities.
- Answered incoming calls, chat messages and email communications to handle product concerns.
- Set up customer accounts in system and updated details to reflect current information.
- Received visitors, took phone calls and set appointments as part of administrative team.
- Obtained new memberships by servicing walk-in members, conducting outbound calls and scheduling pre-set appointments.
- Scheduled sales appointments and met with potential customers to explain products and services.
Seasonal Photographer
Self-employed
Grandy
06.2017 - Current
- Branded images with consistent styles based on personal expertise or client requests.
- Offered outstanding service, maximizing client satisfaction and obtaining numerous referrals.
- Coordinated busy schedule of on-site appointments, location shoots, and personal portraiture.
- Utilized social media platforms to promote photography services and attract new clientele.
- Managed scheduling, invoicing, and client communication to maintain seamless workflow.
- Collaborated with clients to discuss their needs and preferences for photo sessions.
- Prevented file loss by securing work with regular backups.
Cashier
Get-Go / Joe's Kwik Mart
Harbinger
03.2021 - 11.2023
- Addressed customer questions and complaints with professionalism.
- Kept clean, organized and well-stocked checkout areas.
- Balanced cash drawer at beginning and end of each shift.
- Approached and solved problems with initiative and sound judgment.
- Trained new retail team members in customer service and company policies.
- Stocked store shelves and end-caps with merchandise.
- Issued refunds and credits to customers and documented reasons.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Operated cash registers, processed payments including cash, credit cards, and checks.
- Trained new employees on proper use of cash register systems and company procedures regarding payment processing.
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
- Delivered excellent customer service by identifying customer needs and exceeding expectations.
- Greeted guests, answered questions and delivered excellent customer service.
- Notified management of important cleaning, restocking, or customer service needs.
General Manager
Speedway
Elizabeth city
03.2010 - 11.2018
- Tracked trends and aligned strategies to improve business operations.
- Led teams by example to deliver exceptional standard of work.
- Implemented successful training program to upskill up to 12 employees.
- Oversaw routine ordering and inventory practices to optimize customer experiences.
- Planned strategies to achieve profitability, guest satisfaction and employee retention objectives.
- Organized staff schedules to close gaps and maximize financial results.
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
- Reviewed financial statements and activity reports to measure productivity or goal achievement.
- Helped maintain office organization for aesthetic appeal and easy access to supplies.
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.
- Proofread documents for grammar, spelling, and formatting errors before distribution.
- Processed invoices and expense reports according to company policies.
- Maintained inventory of office supplies and placed orders.
- Trained new staff members in company procedures and best practices. (12 employees)
- Handled vendor invoices, verifying coding, reconciling purchase orders and documenting approvals.
- Offered professional first impression to visitors and callers and gave knowledgeable assistance.
- Trained staff in use of different equipment and software programs.
- Treated visitors with friendly, approachable attitude.
Education
GED -
College of The Albemarle
Elizabeth City, North Carolina01-2010
Skills
- Front Desk Operations
- Professionalism and Courtesy
- Friendly, Positive Attitude
- Complaint Handling
- Stress Tolerance
- Customer Account Management
- Customer Relationship Management
- Payroll Processing
- Reliable and Trustworthy
- Sorting and Filing
- Adaptability and Flexibility
- Financial Record Keeping
- Payroll Reconciliation
- Bookkeeping
- Appointment Scheduling
- Organizational Skills
- In person and phone professionalism
- Policies and Procedures Adherence
- Email, telephone and in person Etiquette
- Excellent Communication
Timeline
Administrative Assistant
Atlantic Financial Services
07.2024 - Current
Bank Teller
PNC
12.2023 - Current
Cashier
Get-Go / Joe's Kwik Mart
03.2021 - 11.2023
Seasonal Photographer
Self-employed
06.2017 - Current
General Manager
Speedway
03.2010 - 11.2018
GED -
College of The Albemarle