Allia Reid
Durham
Summary
Dynamic political consultant with a proven track record in grassroots organizing and crisis management. Successfully enhanced voter turnout through strategic outreach programs and persuasive canvassing. Recognized for exceptional customer service at Outsource Marketing Solutions, consistently exceeding performance metrics while providing technical support and resolving issues effectively.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Political Consultant/Political Canvasser
Self-employed
03.2000 - Current
- Enhanced client satisfaction through thorough research, analysis, and strategic planning for political campaigns.
- Organized successful get-out-the-vote efforts by developing comprehensive voter outreach programs, ultimately driving higher turnout in support of political clients.
- Identified key issues important to voters through comprehensive survey administration.
- Enhanced voter turnout through diligent telephone canvassing and persuasive conversations.
Remote Customer Service-Contract Worker
Outsource Marketing Solutions LLC
04.2019 - 05.2023
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Exceeded performance metrics consistently, earning recognition for outstanding customer service skills.
- Increased customer retention through exceptional technical support and resolution.
Assistant Residential Manager
Volunteers of America, Chesapeake
09.2018 - 01.2022
- Managed daily operations for optimal efficiency, ensuring smooth communication between residents, staff, and management.
- Developed and implemented individualized service plans to support resident growth and independence.
- Ensured compliance with state regulations by conducting regular safety inspections and monitoring staff performance closely.
- Maintained a safe and clean living environment by enforcing property rules and regulations.
Education
No Degree - Peer Support
Monarch Health Care
Raleigh, NC03-2017
Computer And Information Sciences
ITT Technical Institute
Durham, NC01-2014
Diploma
Beach Channel High/ Satellite Program
Queens, NY06-1995
Skills
- Crisis management
- Grassroots organizing
- Social justice advocacy
- Customer service and support
- Resident assistance
- Property management
Certification
- Certified NC STATE PEER SUPPORT SPECIALIST
- , [Company Name] - [Timeframe]
Timeline
Remote Customer Service-Contract Worker
Outsource Marketing Solutions LLC
04.2019 - 05.2023
Assistant Residential Manager
Volunteers of America, Chesapeake
09.2018 - 01.2022
Political Consultant/Political Canvasser
Self-employed
03.2000 - Current
No Degree - Peer Support
Monarch Health Care
Computer And Information Sciences
ITT Technical Institute
Diploma
Beach Channel High/ Satellite Program
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