Allegresse Biamungu
Arden
Summary
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Dependable Housekeeping Room Attendant committed to providing exceptional customer service. Folds and counts linens, trains new hires and conducts daily room inspections while remaining attentive to detail. Knowledgeable in hotel policies and standards.
Hardworking professional with energetic personality and strong cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards.
Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
Biltmore Estate
Asheville
03.2024 - Current
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Inspected furniture for damage or stains in between guest stays.
- Responded promptly to requests from guests and other departments.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Removed trash from rooms and replaced liners to wastebaskets.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Responded promptly to guest requests for additional supplies or services.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Communicated with customers about requests for additional supplies or cleaning services.
Stock Room Associate
TJX
Arden
09.2023 - 03.2024
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Conducted regular stock checks to maintain accurate inventory levels.
- Responded to staff requests for backroom items or additional stock.
- Resolved customer complaints regarding product availability or quality promptly by providing satisfactory solutions.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
Education
Associate of Applied Science - Computer and Information Systems Security
Asheville Buncombe Technical Community College
Asheville, North Carolina12-2027
Skills
- Technical documentation
- Customer service
- Team collaboration
- Time management
- Dusting surfaces
- Ordering cleaning supplies
- Carpet cleaning
- Cart management
- Energy conservation
- Window washing
- Vacuuming carpets
- Inventory management
- Cleaning bathrooms
- Washing windows
- Electronic communication
- Active listening
- Critical thinking
- Problem solving
- Network security
Languages
English
Professional
French
Professional
Portuguese
Full Professional
Lingala
Professional
Affiliations
- I love cooking, playing sports, learning new things, I love nature. I like learning new languages. And I love learning about computers.
Websites
References
References available upon request.
Timeline
Housekeeping Room Attendant
Biltmore Estate
03.2024 - Current
Stock Room Associate
TJX
09.2023 - 03.2024
Associate of Applied Science - Computer and Information Systems Security
Asheville Buncombe Technical Community College