Allan Patterson
Charlotte
Summary
Proficient in logistics management, with a strong focus on safety, compliance, and team development. Skills in coordinating shipments, conducting audits, and enhancing operational processes contribute to improved workflow and team performance. Extensive experience in training and supervising staff ensures adherence to safety protocols across multiple sites.
Overview
13
13
years of professional experience
Work History
Warehouse Logistics Manager
The Olde Mecklenburg Brewery
06.2023 - Current
- Coordinated shipments, ensuring timely delivery of brewery products to meet customer demand.
- Conducted weekly inventory audits to maintain accurate stock levels and support operational efficiency.
- Scheduled daily and weekly tasks for improved workflow and task management.
- Trained new employees on warehouse procedures and safety protocols, facilitating smooth onboarding and compliance.
- Certified staff on lift equipment to ensure safe operation and compliance with regulations.
- Hosted compliance and safety meetings to ensure regulatory adherence and employee awareness.
- Maintain DOT records and regulations for fleet vehicles
- Coordinate projects with direct manager
Regional DOT Operations Manager
Geek Squad - Best Buy
08.2018 - 05.2023
- Ensured adherence to DOT regulations at numerous distribution centers.
- Identified and resolved unauthorized and unsafe practices, enhancing overall safety protocols.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires
- Assisted in recruiting, hiring and training of team members.
- Developed specialized instructional courses for novice and experienced drivers.
- Supervised vehicle purchasing and managed fleet logistics, ensuring operational readiness and compliance.
Field Technician
Geek Squad - Best Buy
12.2016 - 08.2018
- Troubleshot and repaired non-functional products to restore functionality.
- Delivered and installed appliances and home theater products, enhancing customer experience.
- Coordinated client appointments for service and installation, optimizing scheduling and client satisfaction.
- Acquired and maintained DOT certification, ensuring compliance with industry standards and enhancing service credibility.
Sales Associate
Modern Nissan Of Concord
01.2015 - 06.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to foster rapport and enhance loyalty.
- Provided enthusiastic responses to customers in-store and by telephone, exceeding service expectations.
- Maintained calm demeanor while resolving customer issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Appliance Installer
Best Buy
09.2013 - 01.2015
- Delivered and installed appliances at customer locations, ensuring proper setup and functionality.
- Instructed customers on proper use, care, and adjustments of appliances for optimal performance.
- Managed repair of assigned equipment independently, ensuring operational readiness.
- Disassembled, repaired and reassembled equipment in good working order.
- Applied mechanical skills to perform maintenance on equipment.
- Lifted [number] pounds to efficiently load and unload appliances.
- Completed sales orders and provided solutions to customers.
Skills
- Logistics process optimization
- Operations management
- Inventory management
- Shipment coordination
- Transportation coordination
- Performance reporting
- Performance analysis
- Incident management
- Warehouse safety protocols
- Maintenance planning
- Multi-site operations
- Document management
- Team leadership
Timeline
Warehouse Logistics Manager
The Olde Mecklenburg Brewery
06.2023 - Current
Regional DOT Operations Manager
Geek Squad - Best Buy
08.2018 - 05.2023
Field Technician
Geek Squad - Best Buy
12.2016 - 08.2018
Sales Associate
Modern Nissan Of Concord
01.2015 - 06.2016
Appliance Installer
Best Buy
09.2013 - 01.2015