Aliyha Hill
PLYMOUTH
Summary
Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.
Offering strong organizational skills and patient-focused mindset, eager to learn and grow in medical environment. Brings ability to quickly grasp medical terminology and patient management systems, ensuring efficient and effective communication. Ready to use and develop skills in scheduling and patient interaction
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Cititrends
08.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Cashier
Speedway
02.2023 - 08.2023
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- demonstrated strong interpersonal skills by handling escalated customers tactfully and effectively.
PCA
Tyrell House
09.2022 - 02.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Education
High School Diploma -
South Creek High School
Robersonville, NC06-2018
Skills
- Patient confidentiality
- Electronic records management
- Appointment scheduling
- Patient care and education
- Customer service
- Organizational skills
- Relationship building
- Patient records management
- Medical terminology
- Patient registration
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Manager
Cititrends
08.2023 - Current
Cashier
Speedway
02.2023 - 08.2023
PCA
Tyrell House
09.2022 - 02.2023
High School Diploma -
South Creek High School
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