Aliyah Rosebrough

• Handled high-volume inbound calls assisting

members with benefits, eligibility,basic needs, and healthcare service coordination.

• Resolved customer concerns on first contact through strong problem-solving and effective communication and relaying messages to member's appropriate care team members.

• Provided patients and caregivers with guidance to support informed healthcare decisions and care planning.

• Managed sensitive and urgent situations while maintaining professionalism and empathy.

• Processed service requests, coordinated resources, and handled emergency-related calls when required.

• Maintained accurate documentation and updated member profiles within internal systems.

• Oversaw front desk operations ensuring high levels

of guest satisfaction and efficient daily operations.

• Trained and coached new employees on customer service standards, compliance procedures, and hotel systems.

• Managed guest reservations, phone inquiries, and issue resolution in a fast-paced hospitality environment.

• Supported hotel reputation and operational performance through strong customer engagement and service recovery.

• Managed daily salon operations including staff scheduling, performance management, and client satisfaction.

• Supervised team members and provided coaching to improve service quality and sales performance.

• Managed financial transactions, banking, and operational reporting.

• Maintained facility standards and ensured a welcoming environment for clients.