Aliyah Booker
Charlotte
Summary
Professional with experience in customer service, hospitality, and sales, adept at managing front desk operations and enhancing guest experiences. Responsibilities included assisting with check-in and check-out procedures, scheduling reservations for groups, and maintaining accurate records of guest transactions. Demonstrated ability to resolve customer complaints efficiently while adhering to company policies, contributing to improved customer satisfaction. Proficient in report generation and data management, ensuring compliance with safety regulations and operational standards.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
Work History
Front Desk Agent
AC Hotel by Marriott
Spartanburg
04.2024 - 01.2026
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled reservations for groups and special events.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Kept accurate records of guest transactions.
- Ensured that all safety regulations were followed according to company standards.
- Assisted with luggage handling for incoming guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Kept records of room availability and guest accounts, manually or using computers.
- Computed bills, collected payments and made change for guests.
- Verified customer credit to establish payment method for accommodations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front Desk Agent
Four Points By Sheraton
Spartanburg
08.2022 - 04.2024
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Organized files and documents related to reports preparation.
- Verified accuracy of data entered into reports.
- Worked with cross-functional teams to achieve goals.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Managed cash drawer according to established accounting guidelines.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
FOH Team Leader
Chick-fil-A
Spartanburg
07.2019 - 07.2022
- Resolving any staffing problems or disputes promptly and fairly.
- Managing cash handling procedures, including cashing up at the end of shifts.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Kept customer and food preparation areas clean and well-organized.
- Trained new employees on job duties and safe operation of kitchen equipment.
Education
High Point Academy
Spartanburg , SCSkills
- Report generation
- Automated telephone systems
- Microsoft office
- Customer service
- Corporate branding
- Team building
- Information protection
- Hospitality best practices
- Conflict and issue documentation
- File management
- Problem-solving skills
Accomplishments
- Associate of the Month (for highest enrollments)
Timeline
Front Desk Agent
AC Hotel by Marriott
04.2024 - 01.2026
Front Desk Agent
Four Points By Sheraton
08.2022 - 04.2024
FOH Team Leader
Chick-fil-A
07.2019 - 07.2022
High Point Academy