- DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Reading
- Interior Design
Alivya Gossett
Wilmington
Summary
Detail-oriented assistant department manager with a focus on workplace safety, teamwork, and customer satisfaction. Successfully implemented training programs that improved staff performance and contributed to higher sales engagement.
Overview
2027
2027
years of professional experience
Work History
Assistant Department Manager/Retail Sales Associate
Floor and Decor
Wilmington, NC
07.2023 - Current
- Analyzed sales trends to develop strategies that improve overall department performance and achieve targets.
- Assisted in managing daily operations to ensure efficient store performance and customer satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented training programs for new hires, enhancing staff productivity and service quality.
- Collaborated with team members to optimize inventory management processes and maintain accurate stock levels.
- Supported visual merchandising efforts to create appealing product displays that drive sales engagement.
- Resolved customer inquiries and complaints promptly, contributing to improved service ratings and loyalty retention.
- Fostered a positive work environment by promoting teamwork and effective communication among staff members.
Design Consultant
Floor and Decor
Wilmington, NC
- Developed detailed design plans using CAD (MatiCAD) software for flooring projects.
- Provided expert guidance on material selection and installation techniques.
- Collaborated with clients to understand design preferences and project requirements.
- Assisted in creating product displays that enhanced customer engagement and sales.
Cashier
Harris Teeter
Wilmington, NC
11.2021 - 07.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained organized checkout areas, contributing to a positive shopping environment.
- Assisted in training new cashiers on operational procedures and customer interaction standards.
Education
High School Diploma -
Eugene Ashley Highschool
Wilmington, NC06-2023
Skills
- Sales expertise
- Customer service
- Team management
- Personnel management
- Organizational skills
- Teamwork and collaboration
Interests
Timeline
Assistant Department Manager/Retail Sales Associate
Floor and Decor
07.2023 - Current
Cashier
Harris Teeter
11.2021 - 07.2023
Design Consultant
Floor and Decor
High School Diploma -
Eugene Ashley Highschool