Alivya Gossett
Floor and Decor
Wilmington
2027
years of professional experience
Detail-oriented assistant department manager with a focus on workplace safety, teamwork, and customer satisfaction. Successfully implemented training programs that improved staff performance and contributed to higher sales engagement.
Work History
Assistant Department Manager/Retail Sales Associate
3 Years 3 Months- Analyzed sales trends to develop strategies that improve overall department performance and achieve targets.
- Assisted in managing daily operations to ensure efficient store performance and customer satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented training programs for new hires, enhancing staff productivity and service quality.
- Collaborated with team members to optimize inventory management processes and maintain accurate stock levels.
- Supported visual merchandising efforts to create appealing product displays that drive sales engagement.
- Resolved customer inquiries and complaints promptly, contributing to improved service ratings and loyalty retention.
- Fostered a positive work environment by promoting teamwork and effective communication among staff members.
Design Consultant
- Developed detailed design plans using CAD (MatiCAD) software for flooring projects.
- Provided expert guidance on material selection and installation techniques.
- Collaborated with clients to understand design preferences and project requirements.
- Assisted in creating product displays that enhanced customer engagement and sales.
Cashier
1 Year 8 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained organized checkout areas, contributing to a positive shopping environment.
- Assisted in training new cashiers on operational procedures and customer interaction standards.
Education
High School Diploma
- 3.9 GPA
- Summa cum laude graduate
- Took Career Technical Education classes in Counseling and Mental Health
- Dual Enrolled with Cape Fear Community College
Skills
Sales expertise
Customer service
Team management
Personnel management
Organizational skills
Teamwork and collaboration
Interests
DIY and Home Improvement
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Reading
Interior Design
Timeline
Assistant Department Manager/Retail Sales Associate
Floor and Decor
07.2023 - CurrentRead More
Cashier
Harris Teeter
11.2021 - 07.2023Read More
Design Consultant
Floor and Decor
Read More
Eugene Ashley Highschool
High School Diploma
Read More