Alissa Wiley
Indian Trail
Summary
Dynamic Wax Specialist with a proven track record at European Wax Center, excelling in customer service and upselling techniques. Adept in Brazilian bikini waxing and committed to hygiene standards, I foster strong client relationships and enhance satisfaction, contributing to increased salon revenue through effective communication and personalized care. Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions.
Overview
3
3
years of professional experience
Work History
Wax Specialist
European Wax Center
05.2024 - Current
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
Sales Associate
Request Boutique
12.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sugarist
LA Bikini
02.2022 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Certified Clinical Medical Assistant - Medical Assisting
Stepful Inc
Online05-2025
Esthetics - Esthetics
Aveda Institute
Charlotte, NC02-2022
Skills
- Strong customer service
- Brazilian bikini wax trained
- Ingrown hair prevention
- Hygiene and cleanliness
- Sales and upselling
- Continuing education
- HIPAA compliance
- Patient scheduling
- Electronic health records
- Sterile technique
- Medical terminology knowledge
- Medical billing and coding
Timeline
Wax Specialist
European Wax Center
05.2024 - Current
Sales Associate
Request Boutique
12.2023 - 04.2024
Sugarist
LA Bikini
02.2022 - 11.2023
Certified Clinical Medical Assistant - Medical Assisting
Stepful Inc
Esthetics - Esthetics
Aveda Institute
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