Alissa Ackerman
Charlotte
Summary
Experienced Optical General Manager with 9+ years of success in patient care, sales leadership, and office operations. Known for delivering high-quality service, managing dynamic teams, and driving results through training, performance tracking, and strategic planning. A bubbly, multitasking jack-of-all-trades who thrives in fast-paced environments and is committed to personal and professional growth.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Benefits Coordinator
Colonial Life Insurance
Charlotte
10.2025 - Current
- Coordinated employee benefits enrollment and changes for new and existing staff.
- Reviewed and processed benefits documentation to ensure accuracy and completeness.
- Developed educational materials on benefits programs for employee information sessions.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Assisted in training staff on benefits policies and compliance procedures.
- Supported annual benefits renewals by gathering necessary data and documentation.
- Participated in open enrollment activities, including preparing materials and conducting presentations.
- Discussed medical, dental, and disability plans with new hires and eligible employees.
GENERAL MANAGER
Dr. Thomas House and Associates
Charlotte
04.2022 - 10.2025
- Delivered exceptional patient experiences across retail, lab, and optometric services.
- Directed daily office operations, leading teams to surpass performance metrics consistently.
- Implemented effective selling strategies while managing sales tracking and reporting.
- Ensured compliance with company standards in training, scheduling, and operations.
- Served as primary contact for payroll accuracy and bank deposits.
- Developed training programs to enhance employee skills and service quality.
- Analyzed operational data to pinpoint areas for improvement in service delivery.
- Fostered a team-oriented environment emphasizing quality care and productivity.
OPTICIAN / TECHNICIAN
Rivertown Eye Care
09.2020 - 04.2022
- Supported patients in selecting eyewear or contact lenses and ensured informed decision-making.
- Managed scheduling, monitored patient flow, and communicated delays professionally.
- Verified insurance eligibility, completed prior authorizations for glasses and medications.
- Accurately entered data and exam findings into EMR systems.
- Trained new staff in procedures, ensuring smooth onboarding and policy compliance.
Education
Associate of Science - Psychology
Century College
White Bear Lake, MN12.2020
Associate of Arts - Liberal Arts
Century College
White Bear Lake, MN12.2020
Associate of Applied Science - Interior Design
Century College
White Bear Lake, MN12.2020
Skills
- Communication and interpersonal skills
- Multitasking and prioritization
- Adaptability and eagerness to learn
- Organization and reliability
- Service-oriented empathy
- Team collaboration and problem-solving
- Benefits administration
- Employee training
- Benefits communication
- Data accuracy
- Customer relationship management
- Payroll administration
- Operational analysis
- Team leadership
- Recruitment support
Certification
InsNC-Life01 - NC Life Issued 10/25 License Number 21726244
Timeline
Benefits Coordinator
Colonial Life Insurance
10.2025 - Current
GENERAL MANAGER
Dr. Thomas House and Associates
04.2022 - 10.2025
OPTICIAN / TECHNICIAN
Rivertown Eye Care
09.2020 - 04.2022
Associate of Science - Psychology
Century College
Associate of Arts - Liberal Arts
Century College
Associate of Applied Science - Interior Design
Century College