Alisha Jones
Gastonia
Summary
Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across a 15-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Nurse Manager
Atrium Health Behavioral Health Charlotte
11.2018 - Current
- Managed 60-clinical teammates and nursing activities in a 22-bed, Child and Adolescent, Inpatient Hospital department by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Coordinated staffing resources during times of high patient acuity or census fluctuations to maintain optimal nurse-to-patient ratios.
- Maintained hiring, recruitment, and onboarding operations.
- Conducted performance evaluations to support professional growth of nursing staff members.
Adjunct Clinical Instructor
ECPI University
12.2022 - Current
- Evaluated student performance through ongoing assessment, providing constructive feedback and promoting academic growth.
- Facilitated skill development through hands-on clinical training, reinforcing theoretical knowledge with practical application.
- Supervised students during clinical rotations, ensuring adherence to policies and procedures while promoting patient safety and quality care delivery.
- Enhanced clinical learning experiences by incorporating innovative teaching strategies and relevant case studies.
- Provided a supportive learning environment by addressing individual student needs and fostering open communication.
Clinical Manager, Home Care
Bayada Home Health Care
10.2015 - 10.2018
- Operated in the role of a clinical nurse manager by supervising, mentoring, and educating frontline nurses and home health care aides
- Developed and maintained plans of care for home health care clients, in addition to providing case management through communication with payer sources, medical providers, and all other stakeholders
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Ensured policy adherence by conducting documentation audits, process improvement initiatives, and continuing education according to Bayada policy
- Monitored compliance through adhering to Medicaid, Veteran, and other state program regulations
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
Registered Nurse, General Surgery
Novant Health, Forsyth Medical Center
09.2014 - 10.2015
- Functioned as a charge nurse, serving as a resource for my colleagues, managing bed occupation, and completing equipment quality checks
- Maintained a safe and clean environment for patients through strict adherence to infection control protocols.
- Assisted in training new nursing staff members, sharing expertise in general surgery procedures and best practices for patient care management.
- Administered medication, telemetry monitoring, wound care, central line maintenance, installing IVs, Epic documentation, drain care and removal, tube feeding, NG tube placement, staple removal, patient education, physical assessments, interdisciplinary collaboration
- Cared for consumers receiving services in general surgery, orthopedic, neurological, pulmonary, and vascular
- Served as the Shared Governance Coordinator.
Registered Nurse, Float Pool
Atrium Health Behavioral Health Charlotte
09.2011 - 08.2014
- Functioned as a charge nurse, serving as resource to members of our interdisciplinary team
- Strengthened relationships between nursing teams across various units through regular collaboration on shared float pool initiatives and projects.
- Improved patient satisfaction by providing high-quality nursing care and addressing individual needs.
- Worked as a staff nurse: administered medication, patient education, triage nursing, intake and shift assessments, drawing blood, EKGs, point of care lab testing
- Participated in treatment team and discharge planning
- Delivered treatment per provider orders to pediatrics, adolescents, adults, and geriatrics patients
- Utilized trauma informed interventions and verbal de-escalation approaches in supporting patients in crisis.
- Mentored new nursing staff, sharing best practices for patient care and fostering a supportive team atmosphere.
Registered Nurse, Emergency Room
Onslow Memorial Hospital
07.2010 - 08.2011
- Operated as a staff nurse: completed intake assessments, medication administration, lab draws, telemetry monitoring, EKG, hemodynamic drip titration, cardiac resuscitation, wound care, IV instillation, peritoneal dialysis, bladder irrigation, conscious sedation, emotional crisis intervention, NG tube instillation, breathing treatments
- Provided patient care to adults, children, adolescents, and older adults.
Registered Nurse, Med-Surgical, ICU Step-down
Duke University Hospital
07.2009 - 08.2010
- Worked as a staff nurse: administered medication, tracheostomy care, wound care, central line maintenance, drain care and removal, tube feeding, NG tube placement, staple removal, patient education, physical assessments, interdisciplinary collaboration
- Cared for consumers receiving services in general medicine
- Served as a preceptor to new graduates and nursing students.
Education
Master of Science in Nursing & Master of Healthcare Administration -
University of Phoenix
01.2016
Bachelor of Science in Nursing -
North Carolina A&T State University
01.2009
Skills
- Quality Improvement
- Department management
- Policy Development
- Clinical Supervision
- Conflict Management
- Performance Improvement
- Budget Management
- Compliance Oversight
- Clinical expertise
- Treatment Planning
- Multitasking and Organization
- Delegation and Motivation
Certification
- Psychiatric Mental Health Nursing Board Certification, ANCC, 2021
Timeline
Adjunct Clinical Instructor
ECPI University
12.2022 - Current
Nurse Manager
Atrium Health Behavioral Health Charlotte
11.2018 - Current
Clinical Manager, Home Care
Bayada Home Health Care
10.2015 - 10.2018
Registered Nurse, General Surgery
Novant Health, Forsyth Medical Center
09.2014 - 10.2015
Registered Nurse, Float Pool
Atrium Health Behavioral Health Charlotte
09.2011 - 08.2014
Registered Nurse, Emergency Room
Onslow Memorial Hospital
07.2010 - 08.2011
Registered Nurse, Med-Surgical, ICU Step-down
Duke University Hospital
07.2009 - 08.2010
Master of Science in Nursing & Master of Healthcare Administration -
University of Phoenix
Bachelor of Science in Nursing -
North Carolina A&T State University
- Psychiatric Mental Health Nursing Board Certification, ANCC, 2021
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