Alisa Zakirova
Charlotte
Summary
Professional with strong background in retail management, adept at optimizing operations to achieve results. Known for effective team collaboration, adaptability, and focus on exceeding goals. Skilled in inventory management, staff training, and customer service excellence. Consistently reliable and proactive in responding to changing needs.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager of Operations
Forever 21
08.2024 - Current
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
Full Time Store Supervisor
Forever 21
02.2024 - 08.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Answered questions about store policies and addressed customer concerns.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer trust.
- Educated staff on strategies for handling difficult customers and challenging situations.
Part Time Store Supervisor
Forever 21
08.2023 - 02.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered questions about store policies and addressed customer concerns.
- Mentored new sales associates to contribute to store's positive culture.
Office Administrator
Global Moving
07.2021 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Education
Associate of Applied Science - Hospitality Management
CPCC
Charlotte, NCHigh School Diploma -
High School #504
Saint Petersburg, Russia06-2015
Skills
- Operational efficiency
- Store maintenance
- Employee engagement
- Customer service
- Problem-solving
- Attention to detail
- Team building and leadership
- POS systems operations
Languages
Russian
Native or Bilingual
Timeline
Assistant Store Manager of Operations
Forever 21
08.2024 - Current
Full Time Store Supervisor
Forever 21
02.2024 - 08.2024
Part Time Store Supervisor
Forever 21
08.2023 - 02.2024
Office Administrator
Global Moving
07.2021 - 09.2023
Associate of Applied Science - Hospitality Management
CPCC
High School Diploma -
High School #504
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