Summary

Overview

Work History

Education

Skills

Timeline

Alina Ruffin

Clayton

Summary

Dedicated professional transitioning to a Behavioral Technician role, leveraging hands-on experience supporting neurodiverse children. Proven ability to enhance emotional and social development through tailored interactions and conflict resolution techniques. Eager to contribute to a team-oriented healthcare environment focused on child welfare and inclusive practices.

Overview

years of professional experience

Work History

Seasonal Sales Associate

Bealls Inc.

Clinton

12.2023 - 08.2024

Delivered high-quality customer service, utilizing active listening to solve customer inquiries efficiently.
Maintained organized and compliant floor displays, demonstrating strong attention to detail.

Front Desk Receptionist / Night Auditor

Hampton by Hilton

El Paso

04.2020 - 12.2022

Managed front-of-house operations, processing reservations, maintaining detailed guest data, and adhering to strict administrative procedures.
Handled guest escalations and resolved unexpected night shift challenges calmly and independently.

Customer Care Professional (Remote)

American Express

El Paso

04.2019 - 12.2021

Evaluated high-priority customer cases, managed confidential financial data, and applied strict regulatory protocols for fraud protection.
Maintained exceptional patience and empathy while navigating highly stressful client conversations.

Childcare Provider

Angel Daycare

Chaparral

09.2018 - 04.2019

Managed structured daily schedules including meals, naps, educational activities, and targeted playtime for diverse groups of children.
Actively supported children’s social and emotional growth by modeling healthy conflict resolution and self-regulation techniques.
Tailored daily interactions to support the unique needs of neurodiverse children, ensuring an inclusive environment.
Maintained strict safety and cleanliness standards in compliance with local childcare regulations.

Childcare Assistant

WorkForce

Fresno

02.2018 - 08.2018

Assisted in planning and implementing daily educational activities for children.
Supported children's emotional and social development through positive interactions.
Maintained a clean and safe environment in compliance with health standards.
Communicated effectively with parents about children's progress and needs.
Collaborated with team members to create engaging learning experiences.

Customer Service Representative

Alorica (Verizon Wireless)

Clovis

07.2017 - 02.2018

Managed high volumes of customer accounts, identifying priority billing or technical issues and escalating them through structured administrative channels.