Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alicia Xiong

Albemarle

Summary

Motivated and reliable team player with over 10 years of customer service and food industry experience. Skilled in working under pressure, communicating effectively, and adapting quickly to new environments. Committed to maintaining a clean, safe, and welcoming space for both customers and coworkers.

Overview

12
12
years of professional experience

Work History

Cake Decorator

Sweet Heart Baking Company LLC
03.2025 - Current
  • Decorate custom and shop cakes with precision and creativity
  • Bake cakes and other pastries according to recipes and standards
  • Prepare buttercream and fillings from scratch
  • Take customer orders in-person and over the phone
  • Operate the cash register and process transactions
  • Maintain clean and sanitized workstations and tools

Cake Decorator

Suarez Bakery
05.2021 - 10.2022
  • Decorated custom and in-store cakes with precision and creativity
  • Made buttercream and cake fillings from scratch using recipes
  • Maintained cleanliness and sanitation of workstations and tools

Customer Service Lead

Food Lion
02.2017 - 05.2021
  • Oversaw front-end operations and mentored new cashiers
  • Handled bank deposits, cash reports, and register troubleshooting
  • Maintained store presentation and created a positive experience for shoppers
  • Provided excellent customer service in-store and through curbside delivery
  • Shopped and prepared ToGO customer orders quickly and accurately
  • Delivered groceries to customers’ vehicles with professionalism and care
  • Handled cash management tasks, including deposits and register reports
  • Trained and supported front-end team members
  • Maintained a clean and organized work environment, following food safety and sanitization guidelines
  • Ensured smooth front-end operations and created a welcoming shopping experience

Baker & Cake Decorator

Sassy Cakes Bakery
01.2020 - 03.2020
  • Mixed, baked, and decorated cakes, cookies, and cupcakes
  • Used commercial mixers and followed scaling/formula procedures
  • Operated POS and provided in-store customer service

Receptionist/Assistant

Luxara Salon & Spa
03.2018 - 12.2018
  • Welcomed guests and scheduled appointments
  • Managed front desk transactions and salon cleanliness

Assistant Manager

Dairy Queen
05.2013 - 02.2017
  • Trained and supervised team members
  • Handled cash management, orders, and inventory
  • Delivered excellent customer service in a fast-paced setting

Education

A.A.S. - Baking & Pastry Arts

Central Piedmont Community College
Charlotte, NC
05.2020

Associate - Arts

Stanly Community College
Albemarle, NC
05.2015

High School Diploma - undefined

North Stanly High School
New London, NC
05.2011

Skills

  • Excellent Customer Service
  • Effective Communication
  • Team Collaboration
  • Time Management
  • Flexibility & Adaptability
  • Active Listening
  • Clean & Safe Work Practices

Languages

English
Hmong

Timeline

Cake Decorator

Sweet Heart Baking Company LLC
03.2025 - Current

Cake Decorator

Suarez Bakery
05.2021 - 10.2022

Baker & Cake Decorator

Sassy Cakes Bakery
01.2020 - 03.2020

Receptionist/Assistant

Luxara Salon & Spa
03.2018 - 12.2018

Customer Service Lead

Food Lion
02.2017 - 05.2021

Assistant Manager

Dairy Queen
05.2013 - 02.2017

Associate - Arts

Stanly Community College

High School Diploma - undefined

North Stanly High School

A.A.S. - Baking & Pastry Arts

Central Piedmont Community College

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Alicia Xiong