Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Wilson

Huntersville

Summary

Dedicated customer-focused professional with 20+ years of experience in postal operations, customer service, remote reservations, cash management, administrative support, and employee training. Proven ability to resolve customer concerns, deliver exceptional service, and thrive in fast-paced environments.

Overview

31
31
years of professional experience

Work History

Disney Resort Reservations (Remote)

Arise Virtual Solutions
10.2025 - Current
  • Assist guests with Disney Resort reservations, vacation planning, reservation changes, cancellations, account updates, and guest inquiries while providing exceptional customer service.

Carnival Cruise Line (Remote Customer Service)

Arise Virtual Solutions
01.2024 - 03.2024
  • Assisted guests with cruise reservations, booking modifications, cancellations, and customer inquiries.

Lead Sales & Service Associate

United States Postal Service
Huntersville
03.2016 - 08.2023
  • Led retail operations, trained clerks, processed mail, handled cash, ordered supplies, and resolved customer issues.

City Mail Carrier

United States Postal Service
Trenton
10.2000 - 03.2016
  • Delivered mail, trained new carriers, maintained delivery accuracy, and provided customer service.

Outbound Collection Representative

Brooklyn Union Gas Company
Brooklyn
05.1995 - 08.1997
  • Contacted customers regarding past-due accounts and negotiated payment arrangements.

Education

GED -

Auxiliary Services for High School
Queens, NY
01-1990

Skills

  • Customer Service
  • Cash Handling
  • Mail Processing
  • Administrative Support
  • Team Leadership
  • Employee Training
  • Filing Systems
  • Telephone Etiquette
  • Problem Resolution
  • Microsoft Office

Timeline

Disney Resort Reservations (Remote)

Arise Virtual Solutions
10.2025 - Current

Carnival Cruise Line (Remote Customer Service)

Arise Virtual Solutions
01.2024 - 03.2024

Lead Sales & Service Associate

United States Postal Service
03.2016 - 08.2023

City Mail Carrier

United States Postal Service
10.2000 - 03.2016

Outbound Collection Representative

Brooklyn Union Gas Company
05.1995 - 08.1997

GED -

Auxiliary Services for High School
Alicia Wilson