Alicia Tate
Clayton,NC
Summary
Detail-oriented healthcare professional with over a decade of experience in the medical field, specializing in charge analysis and patient advocacy. Proven track record in reviewing, validating, and reconciling medical charges to ensure accurate billing and compliance with healthcare regulations. Skilled in patient relations, resolving concerns with empathy, professionalism, and efficiency. Collaborative team player adept at enhancing operational workflow, improving patient satisfaction, and supporting revenue cycle integrity in fast-paced healthcare environments.
Overview
9
9
years of professional experience
Work History
Remote Patient Service Representative II
Boston Medical
05.2023 - 06.2025
- Greet and assist patients and remotely, providing excellent customer service and addressing inquiries or directing them appropriately.
- Optimize patient satisfaction and provider efficiency by scheduling appointments in-person and over the phone using Epic.
- Maintain appointment schedule by notifying providers of patient arrivals, tracking service times, and updating them on potential delays.
- Provide comfort and reassurance to patients by anticipating concerns, answering questions, and creating a welcoming reception environment.
- Perform accurate collection of co-pays and patient payments at time of service.
- Maintain patient records and business office inventory; ensure proper stock levels, place orders, and coordinate equipment servicing as needed.
- Assist in handling patient emergencies quickly and effectively, following office protocols.
- Protect patient privacy by strictly adhering to confidentiality policies regarding medical, personal, and financial information.
- Transfer incoming calls to appropriate departments or personnel in a timely and professional manner.
Charge Analyst
Fastmed Corporate
06.2016 - 05.2023
- Charge Review & Entry: Analyzing and entering service charges accurately into billing systems.
- Efficiently manage patient accounts using Epic to process payments, verify insurance, and resolve billing discrepancies.
- Monitor and reduce Days Revenue Outstanding (DRO) by leveraging Epic’s account tracking and reporting tools.
- Perform in-depth Epic claim reviews to resolve denials, contributing to consistently maintaining a billing denial rate under 3%.
- Utilize Epic to provide timely and accurate patient account information, improving patient satisfaction and financial transparency.
- Ensure registration accuracy in Epic to maintain registration denial rates below 1.25%.
- Collaborate with the revenue cycle team to streamline workflows and minimize billing errors.
- Audit & Reconciliation: Verifying charges against provided services, correcting discrepancies, and ensuring compliance with regulations.
- Revenue Cycle Support: Working closely with coding, billing, and collections teams to optimize revenue capture.
- Reporting: Generating charge-related reports and financial summaries for management.
- Strong attention to detail
- Analytical and problem-solving abilities
- Proficiency in Excel or financial software
- Understanding of regulatory compliance
- Receiving electronic remittance advice (ERA) from insurance payers.
- Matching payments to billed services.
- Reviewing claim denials or adjustments.
- Tracking patient responsibility (co-pays, deductibles, uncovered amounts).
- Reporting on payments, write-offs, and trends.
Education
Associate's degree - Medical Assisting
ECPI University
Raleigh, NC01.2017
High School Diploma -
Goldsboro High School
Goldsboro, NC01.2007
Skills
- Patient Support & Medical Knowledge: Patient intake, insurance verification, medical billing, EOB review, HIPAA compliance, medical terminology, medical coding, medical records, vaccine administration
Administrative & Organizational Excellence: Charge analysis, documentation review, task prioritization, inventory management, medical scheduling, time management, detail-oriented, administrative support
Technical Proficiency: Epic (5 years), MyChart administration, EMR systems, Microsoft Office (Word, Excel, Outlook), Google Drive, Windows, troubleshooting techniques
Communication & Customer Service: Phone etiquette, written communication, hospitality, healthcare call center, customer relations, communication skills
Timeline
Remote Patient Service Representative II
Boston Medical
05.2023 - 06.2025
Charge Analyst
Fastmed Corporate
06.2016 - 05.2023
Associate's degree - Medical Assisting
ECPI University
High School Diploma -
Goldsboro High School
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