Alicia Rogers
Durham
Summary
Dedicated medical office assistant & receptionist, experienced in providing exceptional patient care. skilled in managing front desk operations, scheduling software, patient portal, power share, remote work as well as Doctors Connect! Committed to supporting medical teams and providing compassionate, organized administrative care.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Valley Regional Imaging
Fayetteville, NC
11.2024 - Current
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Medical Office Assistant (hybrid)
GRACEFUL LIVING HOME CARE
Durham, NC
09.2022 - 11.2024
- Managed patient scheduling and maintained appointment calendars to optimize office efficiency.
- Facilitated effective communication between patients, healthcare providers, and insurance companies.
- Processed patient intake forms and ensured accurate data entry into electronic health record systems.
- Assisted in coordinating patient care plans and follow-up appointments for ongoing treatments.
Machine Lead Operator
Fayetteville Publishing
Fayetteville, North Carolina
05.2009 - 09.2022
- Supervised and coordinated a team of machine operators to ensure production goals were met on time and with high quality standards
- Collaborated with production managers to plan and prioritize machine usage based on production schedules and deadlines
- Reviewed and analyzed production data to identify areas for improvement and implement changes to increase efficiency and reduce downtime
- Utilizing advanced Microsoft Excel skills to manipulate and analyze data sets for reporting and decision-making purposes
- Demonstrated strong problem-solving skills by resolving a high volume of customer issues with efficiency and professionalism
Education
Career Diploma - Medical Billing and Coding
Ashworth College
05-2018
Skills
- Time Management
- Problem Solving
- Customer Service
- Critical Thinking
- Medical office administration
- Patient scheduling
- HIPAA compliance
- Payment collection
- CPR and AED certification
- Data entry
Timeline
Medical Receptionist
Valley Regional Imaging
11.2024 - Current
Medical Office Assistant (hybrid)
GRACEFUL LIVING HOME CARE
09.2022 - 11.2024
Machine Lead Operator
Fayetteville Publishing
05.2009 - 09.2022
Career Diploma - Medical Billing and Coding
Ashworth College