Summary
Overview
Work History
Education
Skills
Militaryexperience
Timeline
Generic

Alicia Nichols-Mack

Fayetteville

Summary

With a proven track record at Community Connections Health Services, I excel in data management and fostering client relationships. My expertise spans database management, ensuring data integrity, and developing tailored treatment plans, significantly enhancing operational efficiency. My strong organizational skills and attention to detail have consistently improved client outcomes and service quality.

Overview

12
12
years of professional experience

Work History

Applied Behavioral Analysis Technician

Community Connections Health Services
Fayetteville, NC
- Current
  • Client Needs Assessment: Evaluate client needs and design tailored solutions to address behavior concerns, establishing individualized targets and achievable goals
  • Treatment Planning: Develop comprehensive treatment plans that align with the client’s values, goals, and health status, incorporating input from the client’s treatment team and support network
  • Evidence-Based Interventions: Provide group and individual treatment sessions using evidence-based methods to support clients and their families in achieving treatment objectives
  • Documentation and Communication: Maintain detailed and accurate client records, preparing necessary documentation, and sharing relevant clinical information with clients, referring providers, and the treatment team
  • Wellness Checks: Conduct regular phone check-ins to monitor behavioral health progress, medication compliance, and address any emerging concerns or questions from clients

Behavioral Technician

Discovery ABA
Fayetteville, NC
06.2022 - 12.2022
  • Client Support: Provide direct care and support to clients in one-on-one or group settings, fostering a welcoming and productive environment for services
  • Data Collection: Collect and accurately record data on client behavior, progress, and other relevant information to support individualized care plans
  • Collaboration and Communication: Collaborate and communicate effectively with clients, families, and staff to ensure a seamless intake process and continuity of care
  • Training Assistance: Assist in training clients, parents, and staff on relevant procedures and practices to promote understanding and compliance with service goals

Lead Program Manager

TRAX International
Fort Bragg, NC
06.2021 - 08.2022
  • Supervise a team of 14 personnel responsible for gathering detailed intake information from clients or participants
  • This includes observing individuals completing tasks and recording their data on standardized intake forms
  • Collect and manage data related to client performance, system interactions, and service reliability, ensuring completeness and accuracy
  • Monitor client or participant activities during assessments, documenting key observations and completing intake forms accurately and efficiently
  • Perform quality control (QC) checks on collected information to ensure data accuracy and adherence to standards
  • Adapt and apply intake procedures or customize processes based on specific guidelines and protocols, using available resources effectively
  • Navigate and work in various settings, including field environments, to support data collection efforts, sometimes requiring the use of specialized tools such as GPS systems
  • Participate in training sessions and comply with operational requirements, such as operating vehicles or equipment necessary for conducting intake tasks
  • Use GPS tools to gather and validate location-based data for intake purposes
  • Identify and resolve client concerns or logistical issues during the intake process to ensure smooth operations and accurate data recording
  • Collaborate with senior leadership to perform daily system checks, ensuring the intake process aligns with organizational goals and standards

Program Manager

SDS International
Fredericksburg, VA
07.2018 - 06.2021
  • Develop Shift Schedules: Create and manage comprehensive shift schedules to ensure full coverage of all aircrew, instructors, evaluators, and support personnel, balancing operational needs with personnel availability
  • Coordinate with Squadron Leadership: Collaborate with squadron leadership to manage personnel availability, tracking leave, temporary duty assignments, medical appointments, and other commitments to ensure operational readiness
  • Monitor Training Requirements: Track daily training requirements and accomplishments to facilitate accurate and effective flight scheduling, ensuring compliance with training objectives and mission needs
  • Resource Coordination: Obtain aircraft and equipment availability data from maintenance teams and allocate crewmembers for training, exercises, simulator sessions, and operations based on readiness and availability
  • Publish Scheduling Data: Update and disseminate unit event schedules using Patriot Excalibur (PEX) or similar database systems, ensuring all stakeholders have access to accurate and up-to-date information
  • Records Management Expertise: Serve as the Subject Matter Expert (SME) for electronic records management systems, providing guidance and oversight to maintain data accuracy and compliance with regulations

Owner / General Manager / Customer Service

Cali Joe's Lounge
Sumter, SC
09.2014 - 07.2018
  • Staffing and Training: Assessed staffing needs, recruited personnel, and trained team members on standard operating procedures to ensure a high-performing intake process
  • Performance Management: Supervised and evaluated staff performance, maintaining compliance with established standards and procedures
  • Organized staff schedules and maintained accurate records of activities
  • Budget Oversight: Monitored budgets, implemented financial controls, and identified cost-effective strategies to optimize resource allocation and operational efficiency
  • Planning and Coordination: Organized and supervised outreach and promotional activities to support program awareness and client engagement
  • Record Management: Maintained detailed business and client records, prepared and analyzed reports to guide operational improvements, and monitored resources and supply inventory to meet client needs effectively

Program Manager

United States Air Force 20th Operations Support Squadron
Shaw AFB, SC
02.2013 - 09.2014
  • Resource Coordination: Supervised and managed intake processes to ensure accurate tracking and management of client and participant resources
  • System Management: Operated and maintained database systems to manage intake information and ensure data integrity
  • Policy Implementation: Interpreted applicable laws and regulations to plan, organize, and direct intake activities in compliance with organizational standards
  • Record Review: Evaluated intake reports for accuracy and completeness, ensuring all documentation met organizational guidelines and regulatory requirements
  • Process Support: Implemented intake policies and procedures, conducting interviews with clients to gather necessary information and address concerns
  • Scheduling and Tracking: Scheduled client appointments and sessions while maintaining detailed records to track progress and ensure timely follow-ups
  • Authorization Oversight: Prepared and verified required authorizations and monitored individual client requirements to align with organizational objectives and services

Education

Associate of Science - Human Resource Administration

Ashworth College
Norcross, GA
01.2021

Associate of Science - Medical Billing and Coding

Ultimate Medical Academy
01.2019

BBA - Business Administration

Charter University
12-2015

Project/Program Management Subject Matter Expert - undefined

Community College of the Air Force
09.2014

Associate of Applied Science Degree - Aviation Management

Community College of the Air Force
01.2013

Skills

  • Data entry and database management
  • Proficiency in Microsoft Office Suite
  • Proficiency in Google Workspace
  • Experience with data validation and cleansing
  • Knowledge of CRM systems
  • Excellent organizational skills
  • Excellent time-management skills
  • Strong attention to detail
  • Data confidentiality
  • Quality Management
  • Compiling and sorting data
  • Training and Development
  • Data analysis

Militaryexperience

US Air Force, MSGT, 03/01/94, 09/01/14

Timeline

Behavioral Technician

Discovery ABA
06.2022 - 12.2022

Lead Program Manager

TRAX International
06.2021 - 08.2022

Program Manager

SDS International
07.2018 - 06.2021

Owner / General Manager / Customer Service

Cali Joe's Lounge
09.2014 - 07.2018

Program Manager

United States Air Force 20th Operations Support Squadron
02.2013 - 09.2014

Applied Behavioral Analysis Technician

Community Connections Health Services
- Current

Associate of Science - Medical Billing and Coding

Ultimate Medical Academy

Project/Program Management Subject Matter Expert - undefined

Community College of the Air Force

Associate of Applied Science Degree - Aviation Management

Community College of the Air Force

Associate of Science - Human Resource Administration

Ashworth College

BBA - Business Administration

Charter University

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Alicia Nichols-Mack