Alicia Little
Raleigh,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Financial Aid Counselor
North Carolina Central University
08.2024 - 08.2025
- Provided expert financial counseling to students and families on financial aid options, including scholarships, grants, loans, and payment plans
- Assisted students in completing financial aid applications and verifying financial data, ensuring accuracy and compliance with federal and state regulations
- Managed student accounts, ensuring proper allocation of financial aid, refunds, and payments while resolving discrepancies
- Worked closely with the accounting department to ensure that financial aid records were accurately recorded in the university's financial system
- Generated reports on disbursements, aid distribution, and balances for university administrators
- Supported the development and implementation of financial literacy programs to educate students on budgeting and financial planning
Teacher
New Hanover County Schools
08.2017 - 06.2024
- Developed and managed budgets for classroom activities and resources, ensuring cost efficiency while meeting educational goals
- Implemented data-driven lesson plans, maintaining records of student progress and related finances
- Created detailed reports and presentations for parents and school administrators, requiring precision and attention to financial and administrative details
- Led student assessments and documented the outcome, demonstrating strong organizational skills and attention to accuracy
Education
Bachelor of Arts - Health And Fitness
University of North Carolina Wilmington
Wilmington, NC05.2024
Skills
- Accounting
- Financial Management
- Budgeting
- Managing Financial Records
- Financial Counseling
- Data Entry
- Financial Reports
- Communication
- Reporting
- Microsoft Office Suite
- HIPPA Compliant
- Organizational Skills
Affiliations
Serving member of Zeta Phi Beta Sorority, Incorporated.
Timeline
Financial Aid Counselor
North Carolina Central University
08.2024 - 08.2025
Teacher
New Hanover County Schools
08.2017 - 06.2024
Bachelor of Arts - Health And Fitness
University of North Carolina Wilmington
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