Alicia Garrett
Murphy
Summary
Dynamic Shift Leader at Pioneer Petroleum with a strong focus on customer satisfaction and team motivation. Expert in cash handling and problem-solving, I successfully trained new hires and enhanced operational efficiency. Committed to maintaining a safe work environment, I fostered a positive team atmosphere that drove growth and development.
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
1
1
year of professional experience
Work History
Shift Leader
Pioneer Petroleum
08.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Education
High School Diploma -
Andrews High School
Andrews, NC05-2005
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
Timeline
Shift Leader
Pioneer Petroleum
08.2024 - Current
High School Diploma -
Andrews High School
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