Alicia Charlery
Charlotte
Summary
Dynamic professional with a proven track record at Charter Spectrum, excelling in customer relationship management and conflict resolution. Adept at processing sales transactions and implementing retention strategies, I foster strong client connections while driving cross-selling initiatives. Committed to enhancing customer satisfaction and operational efficiency through effective communication and attention to detail.
Overview
5
5
years of professional experience
Work History
Retention Specialist
Charter Spectrum
Charlotte
09.2024 - Current
- Processed sales transactions using point-of-sale systems efficiently.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Resolved customer complaints promptly and effectively.
- Identified opportunities for cross-selling additional products and services.
- Developed strong relationships with customers through effective communication.
- Maintained accurate product knowledge, and executed great sales approaches, maintaining team goals.
Sous Chef
Trillz Eatz
Charlotte
07.2021 - Current
- Maintained inventory levels and ordered supplies based on kitchen needs.
- Ensured adherence to food safety standards and sanitation practices in the kitchen.
- Trained junior staff on cooking techniques and kitchen equipment usage.
- Assisted in cost control measures through efficient ingredient usage and waste reduction.
- Assisted in menu development and recipe testing.
Material Coordinator
Novant Presbyterian Medical Center
Charlotte
03.2021 - 08.2024
- Coordinated inventory levels for medical supplies and equipment across departments.
- Managed procurement processes, ensuring timely delivery of materials needed for operations.
- Assisted in auditing supply inventories to prevent shortages and overstock situations.
- Facilitated communication between vendors and internal teams regarding material availability.
- Organized training sessions for staff on proper handling of medical supplies and equipment.
- Maintained accurate records of all incoming and outgoing shipments.
- Stored material in designated areas to ensure stock rotation and efficient retrieval.
- Collaborated with project managers to assess schedules and materials requirements in order to support operational needs.
Education
High School Diploma -
Strawberry Masion
Philadelphia, PA06-2007
Skills
- Customer relationship management
- Conflict resolution
- Sales transactions processing
- Product knowledge maintenance
- Retention strategies
- Inventory management
- Remote conferencing and communication
- In-person and telephone interviewing
- Customer feedback analysis
- Customer relations
- Cross-selling techniques
- Effective communication
- Staff training and development
- Attention to detail
- Cost control measures
- Upselling and cross selling
- Recruitment and hiring
- Policy interpretation
- Cost reductions
Timeline
Retention Specialist
Charter Spectrum
09.2024 - Current
Sous Chef
Trillz Eatz
07.2021 - Current
Material Coordinator
Novant Presbyterian Medical Center
03.2021 - 08.2024
High School Diploma -
Strawberry Masion