Alicia Cobham
Cornelius
Summary
Dynamic and results-oriented professional with a strong background in customer service at Publix. Demonstrated leadership by training new hires and enhancing team communication. Known for exceptional problem-solving skills and professionalism under pressure, consistently improving customer satisfaction and resolution times. Committed to integrity and delivering a positive shopping experience. Friendly and reliable with a positive attitude and excellent customer service skills. Understand the importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating a welcoming atmosphere and ensuring customer satisfaction. Developed strong leadership and teamwork abilities in a competitive athletic environment. Demonstrates time management and goal-setting skills essential for success. Seeking to transition into a new field where these transferrable skills can drive positive outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Teen Summer Camp Counselor
YMCA Of Greater Charlotte
04.2025 - Current
Customer Service (Cashier/Bagger)
Publix
07.2024 - Current
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
No Degree -
Willian Amos Hough High
Cornelius, NC01.2026
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Mental toughness
- Leadership qualities
- Focus and concentration
- Team communication
- Fast learner
- Positive attitude
Accomplishments
- Trained and mentored four employees.
- Worked my way up to Varsity on my school’s softball team during my junior year.
- Became a go-to resource for math and science support.
- Completed up to one tutoring appointment each week.
Certification
- NC Driver’s License
- Microsoft Office Specialist Associate
Languages
Spanish - Limited Working
Timeline
Teen Summer Camp Counselor
YMCA Of Greater Charlotte
04.2025 - Current
Customer Service (Cashier/Bagger)
Publix
07.2024 - Current
No Degree -
Willian Amos Hough High
Hobbies and Interests
I enjoy sketching and drawing, which helps improve my creativity and attention to detail., Crafting and DIY Projects, Blogging, Youth Development Programs, Fundraising Events, Volunteer Work, Animal Welfare Advocacy, Dancing, Gym Workouts, Swimming, Team Sports, Passionate about balancing physical health with mental and emotional wellness., I participate in various sports activities for physical activity, camaraderie, and personal growth., Hiking, Camping
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