Alicia Burke
Cary,NC
Summary
Dynamic Office Management and Administration Professional with extensive experience in optimizing productivity, efficiency, and service quality across diverse environments. A highly dependable and ethical leader who blends advanced organizational, technical, and business acumen with a friendly, upbeat approach to create a positive work environment. Known for working effectively with cross-functional teams to ensure operational excellence and superior service delivery.
Overview
10
10
years of professional experience
Work History
Office Manager
Scottie's Building Services
01.2023 - Current
- Boosted team productivity by delegating tasks efficiently and overseeing daily workflow to ensure project completion and goal alignment.
- Assisted in the interview and onboarding process, ensuring new employees integrated smoothly into the team and embraced company culture.
- Daily support across multiple departments including scheduling and operations, sales, and accounting.
- Organized company events and employee appreciation outings, promoting team morale and strengthening company culture.
- Provided administrative support to department heads by generating reports, managing data entry, and assisting in project coordination to meet organizational goals.
- Established and refined workflow processes, consistently monitoring team performance and implementing improvements to enhance productivity.
- Handled confidential information with discretion, ensuring the privacy and security of company documents and personnel records.
- Self-motivated and dependable, with a strong sense of responsibility to meet deadlines and contribute to team success.
Senior Contracts Administrator
Scottie's Building Services
04.2015 - 12.2022
- Assisted in managing annual budget increases while collaborating with third-party vendors to develop mass system updates and deliver budget proposals to over 200 clients.
- Designed and implemented document management systems for project contracts, subcontracts, and bids, streamlining vendor registration and eProcurement processes.
- Reviewed and verified contract accuracy, proactively resolving discrepancies to ensure seamless execution and compliance.
- Utilized Microsoft Dynamics CRM and Salesforce to manage and track contractual records and documentation, improving data organization and access.
- Worked closely with the head department to deliver complex projects on time, ensuring adherence to deadlines and quality standards.
- Maintained vendor portal compliance for clients, ensuring all necessary documentation and reporting were up-to-date and accurate.
- Trained and mentored new employees on administrative procedures, company policies, and performance standards, ensuring smooth onboarding and team integration.
Skills
- Policy Development and Implementation
- Event Coordination
- CRM Software Proficiency
- Managed Confidential Information
- Team Leadership
- Cross-Departmental Support
- RFP Response Coordination
- Proactive Mindset
Timeline
Office Manager
Scottie's Building Services
01.2023 - Current
Senior Contracts Administrator
Scottie's Building Services
04.2015 - 12.2022
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