Alicia Brewton
Charlotte
Summary
Seasoned customer service agent 14 years of experience in fast-paced professional environment Accomplished and energetic team player with a solid history of achievement in customer care, time management and data entry Motivated leader with strong organizational and prioritization
Overview
21
21
years of professional experience
Work History
Property and Casualty Insurance Agent
Synchrony
02.2023 - Current
- Collaborated with agency partners to coordinate risk management strategies and provide comprehensive solutions for clients'' unique needs.
- Negotiated favorable terms for clients during the claims process, resulting in higher claim payouts and satisfied policyholders.
- Increased new business acquisition by actively prospecting for potential clients through phone calls, emails, and networking events.
- Mentored junior agents by providing guidance on industry best practices, fostering professional growth within the team.
Property casualty licensed agent
Allstate
04.2019 - 02.2023
- Identifying sales opportunities for insurance plans and overseeing a portfolio of clients
- Identifying risk management strategies
- Handling policy renewals
- Streamlined office processes to improve efficiency and productivity within the team.
- Delivered informative presentations at community events, promoting awareness of available insurance products and services.
- Ensured compliance with all state regulations and licensing requirements, maintaining a clean record throughout tenure as a Licensed Agent.
- Managed a diverse portfolio of clients, tailoring solutions to meet individual needs while balancing risk exposure for the agency.
- Established strong rapport with both new and existing clients, fostering long-term relationships built on trust and reliable service.
Health insurance agent
T tech
09.2017 - 04.2019
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Use computers for various applications, such as database management or word processing
Retention specialist
Conduent
01.2018 - 12.2018
- Listened to concerns and offered alternative solutions
- Developed innovative responses for unique situations
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
- Answered customer questions about product availability and shipment times
- Built long-term customer relationships and advised customers on purchases and promotions
Cashier Customer Service
Compass Group
12.2007 - 01.2018
- Use computers for various applications, such as database management or word processing
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Create, maintain, and enter information into databases
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
Service Agent
American Red Cross
07.2016 - 09.2017
- Use computers for various applications, such as database management or word processing
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
- Explain policies, procedures, or services to patients using medical or administrative knowledge
- Schedule appointments and maintain and update appointment calendars
- File and maintain records
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Met or exceeded service and quality standards every review period
- Gathered and verified required customer information for tracking purposes
- Mastery of customer service management systems and databases
Crew Trainer
McDonald's restaurant
08.2003 - 08.2008
- Strictly followed all cash, security, inventory and labor policies and procedures
- Education Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Performed all position responsibilities accurately and in a timely manner
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Promptly and empathetically handled guest concerns and complaints
- Train new employees
Education
Associate Nursing Degree -
Central Piedmont Community College
Charlotte, NCHealth, life, Medicare, Medicaid property casualty
Pearson Insurance college
01.2017
Skills
- Integrity and ethics
- Goal-oriented mindset
- Policy analysis
- Continuing education
- Customer service
- Underwriting
- Insurance sales
- Product knowledge
- Customer retention
- Team training and development
- Risk management
- Large account management
- Loss analysis
Timeline
Property and Casualty Insurance Agent
Synchrony
02.2023 - Current
Property casualty licensed agent
Allstate
04.2019 - 02.2023
Retention specialist
Conduent
01.2018 - 12.2018
Health insurance agent
T tech
09.2017 - 04.2019
Service Agent
American Red Cross
07.2016 - 09.2017
Cashier Customer Service
Compass Group
12.2007 - 01.2018
Crew Trainer
McDonald's restaurant
08.2003 - 08.2008
Health, life, Medicare, Medicaid property casualty
Pearson Insurance college
Associate Nursing Degree -
Central Piedmont Community College
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