Alicia Bell
Durham
Summary
Reliable, service-focused nursing professional with excellent patient-care skills gained through ten years of experience as a CNA. Compassionate and technically skilled in attending to patients in diverse healthcare settings. Quick problem-solver with in-depth knowledge of medical terminology and HIPAA regulations. Proven talent for diagnostics, medical charting, and medication administration. Has knowledge and understanding of development factors specific to adult and geriatric residents. Well-equipped to provide emotional support in a comfortable, soothing environment. Strong leader proficient in customer services such as mobility procedures and personal hygiene support, as well as training and supervising staff.
Certified Clinical Medical Assistant with strong clinical skills and commitment to patient care. Prepared to support healthcare teams with diagnostic procedures, phlebotomy, and patient assessments. Known for collaboration and adaptability in fast-paced environments. Reliable with focus on achieving optimal patient outcomes and enhancing team efficiency.
Overview
19
19
years of professional experience
Work History
Certified Clinical Medical Assistant
Duke Regional - Health Services Center
Durham, NC
12.2024 - Current
- Administered patient care and assisted healthcare professionals in clinical settings.
- Conducted vital signs assessments and documented patient information accurately.
- Coordinated patient scheduling and managed appointments efficiently.
- Educated patients on treatment plans and provided post-operative instructions.
- Implemented process improvements to enhance patient flow and reduce wait times.
- Collaborated with interdisciplinary teams to optimize patient outcomes and service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
CNA 1
Duke Raleigh Women's Cancer Care
Durham, NC
05.2023 - 12.2024
- Addressing diverse nursing needs for patients and families, providing individualized and comprehensive care.
- Applying sound clinical judgment within skill limits, ensuring patient safety.
- Executing nursing interventions under RN supervision based on care plans.
- Contributing actively to patient care, performing tasks, and participating in discharge planning and education initiatives.
- Provided compassionate patient care, ensuring comfort and safety during treatments.
- Assisted nursing staff with daily activities to enhance overall patient experience.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Educated patients on post-treatment care and wellness strategies to support recovery.
- Maintained accurate patient records, supporting compliance with healthcare regulations.
- Collaborated with multidisciplinary teams to optimize patient treatment plans and outcomes.
- Implemented best practices in infection control, contributing to a safe environment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Habilitation Coordinator
Skills Creations Inc.
Durham, NC
01.2023 - 05.2023
- Developed Person Centered Plan (PCP) for 25 individuals.
- Provided training to staff on activity and program planning to ensure protocols were accurately implemented, resulting in successful execution of strategies.
- Monitored over 10 Direct Support Professionals (DSP's) daily tasks & behaviors.
- Assessed and monitored progress for 25 annual testing/evaluations goals, ensuring accuracy.
Direct Support Professional + Administration
06.2021 - 01.2023
- Facilitated smooth daily operations in a 24-hour care facility providing 25 individuals with direct support & personal care and administering meals.
- Efficiently managed facility front office, responding to customer inquiries & processing documents.
- Identified cost-saving opportunities by completing supply shopping for groceries & staff coverage on a weekly basis under budget by 5%.
Direct Support Professional
05.2020 - 06.2021
- Enabled individuals to make 20+ regular community outings, heightening engagement with peers through social and recreational activities.
- Facilitated independent living by providing individualized support & personal care instruction to residents, increasing their daily living skills.
- Encouraged healthy diet adherence, which boosted nutritional intake and overall health.
Certified Nursing Assistance I
Dynamics Healthcare Services
Raleigh, NC
04.2017 - 06.2021
- Fostered care for clients, completing daily activities such as medication reminders, transporting to and from appointments, and light housekeeping.
- Performed critical medical monitoring on patients including management of blood pressure, Coumadin checks, and blood glucose checks while consistently meeting established guidelines.
- Assisted during tube feedings & suctions to ensure optimal client outcomes in accordance with accepted standards and tracked progress notes for patients.
Life Skills Trainer
Learning Services Inc.
Durham, NC
11.2014 - 11.2015
- Facilitated ADL's of patients with acquired brain injuries, accurately administering medications and tube feedings according to MAR documentation.
- Monitored intake & output, recorded vitals, and followed ICP for each resident, documenting progress throughout program.
- Transported residents to community endeavors and medical appointments safely, ensuring all outings met health requirements.
Certified Nursing Assistant
Volunteers of America, Senior Community Care
Durham, NC
11.2013 - 09.2014
- Assessed and recorded clients' vital signs, promptly reporting abnormalities to the Nurse Manager.
- Escorted participants to medical & personal appointments, ensuring accurate documentation of events.
- Maintained organized medical records and adhered strictly to company policy & HIPPA guidelines.
- Prepared patients for examinations in clinic area with vitals recording, undressing & stabilizing.
- Implemented individualized restorative care programs as prescribed by therapists through therapeutic exercises.
- Delivered meal trays according to residents' specific diets with consistency and texture adjustment; accurately recorded intake/output after each meal or beverage consumption.
Direct Care Support
Tammy Lynn Center for Developmental Disabilities
Raleigh, NC
02.2012 - 04.2013
- Provided ADL's for up to 8 residents daily, monitoring oxygen levels and fostering healthy living environments.
- Restocked inventory daily, inputting client information into personal charting system to record progress.
- Ensured all nursing care plans were followed while achieving goals set forth for each resident to maintain quality of care.
- Devised and implemented safety procedures to reduce incident rates within the residence.
Habilitation Technician
08.2007 - 08.2011
- Facilitated client activities of daily living such as bathing, dressing, and eating, resulting in an increase in independence.
- Acquired reliable transportation to provide safe rides for clients, achieving a punctuality rate of 99%.
- Coordinated community awareness events and supported efforts to build relationships with local peers.
Education
Certified Nursing Assistant -
Providence Healthcare Institute
Raleigh, NC01.2013
Certificate of Technical Studies - Healthcare- Clinical Medical Assisting
Stepful
New York, NY08-2024
Skills
- - First Aid & CPR
- - Empathy & Compassion
- - Communication Skills
- - Organizational Skills
- - Teamwork & Collaboration
- - Assessing Vital Signs
- - Health Documents & Medical Records
- - Everyday Health & Personal Hygiene
- - Leadership
- - Finance & Budgeting
- HIPAA compliance
- Vital sign monitoring
- Medical history recording
- Medical office procedures
- Patient intake process
- Clinical documentation
- Examination preparation
- Physician support
- Healthcare software usage
- Medical terminology
- Direct care
- Medical supply inventory
- Adaptable and flexible
Timeline
Certified Clinical Medical Assistant
Duke Regional - Health Services Center
12.2024 - Current
CNA 1
Duke Raleigh Women's Cancer Care
05.2023 - 12.2024
Habilitation Coordinator
Skills Creations Inc.
01.2023 - 05.2023
Direct Support Professional + Administration
06.2021 - 01.2023
Direct Support Professional
05.2020 - 06.2021
Certified Nursing Assistance I
Dynamics Healthcare Services
04.2017 - 06.2021
Life Skills Trainer
Learning Services Inc.
11.2014 - 11.2015
Certified Nursing Assistant
Volunteers of America, Senior Community Care
11.2013 - 09.2014
Direct Care Support
Tammy Lynn Center for Developmental Disabilities
02.2012 - 04.2013
Habilitation Technician
08.2007 - 08.2011
Certified Nursing Assistant -
Providence Healthcare Institute
Certificate of Technical Studies - Healthcare- Clinical Medical Assisting
Stepful
Bee Award Nominee
I have been recognized with multiple healthcare awards that highlight my commitment to delivering exceptional patient care and fostering a strong team-focused work ethic. These recognitions reflect my dedication to maintaining high clinical standards, providing compassionate support to every patient, and contributing to a positive, collaborative work environment.
Each award represents my ongoing effort to go above and beyond—whether by ensuring patient comfort during challenging procedures, maintaining accuracy and efficiency in clinical tasks, or stepping in to support colleagues to keep the department running smoothly. I take pride in being someone my team can rely on, especially during high‑volume or high‑stress situations.
These honors reinforce my belief that outstanding healthcare comes from a combination of skill, empathy, communication, and teamwork. Being acknowledged for both patient care and team contribution motivates me to continue improving, learning, and delivering excellence in every aspect of my role.